CHELCIE LOUTENSOCK
Orem
Summary
Knowledgeable and dedicated customer service professional with extensive experience in medical, financial, and customer-centered industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and helping others. Exemplary in enhancing guest experiences and maintaining orderly event operations. Reliable and flexible with outstanding interpersonal skills and problem-solving abilities.
Overview
21
21
years of professional experience
Work History
Usher
UCCU Center
01.2022 - Current
- Greet and direct guests and help event hosts with variety of tasks.
- Keep building clean and de-escalate situations.
- Take and scan tickets, assist in running events.
Receptionist/Customer Support
Bungee Corp
06.2017 - 06.2022
- Organized and kept files for developers, executive team, and clients
- First contact of communication with vendors and clients via messenger, email, and phone
- Handled multi-line phone system
- Answered questions about products, resolved issues for clients, and transferred calls to correct departments when necessary
- Variety of other receptionist duties such as managing calendars and appointments for executive team, filing and tracking invoices & sending payments, receiving and preparing and sending mail, filing, etc.
Assistant Director
Paradigm Life
01.2013 - 06.2017
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures.
- Lead teams of up to 12 personnel, supervising daily performance as well as training and improvement plans.
- Assisted senior leadership in managing all aspects of operations.
- Oversaw business calendar of events and scheduled key initiatives.
- Built and strengthened relationships with vendor representatives in order to maintain consistent supplies.
- Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
- Oversaw vendor delivery deadlines and requirements to fulfill priority contracts.
- Kept operations responsive and agile with proactive troubleshooting and problem-solving of routine and complex concerns.
- Trained and mentored new employees on industry practices and business operations.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Helped clients complete life insurance applications for approval, initiated loan process with life insurance companies, coordinated with exam companies, agents, underwriters, and clients to ensure cross coordination and smooth process.
- Learned underwriting procedures and rules in order to educate both agents and clients for policy construction.
- Periodically met with VP of insurance companies to brainstorm and implement ideas to streamline smoother and coordinated transitions and policy structures in ways that benefited our company and theirs.
Dental Assistant / Front Office Coordinator
Several Dental Offices
01.2007 - 01.2013
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared insurance claim forms. Explained benefits and outlined pricing details for procedures and services.
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Secured sign-in sheets, dental charts and encounter forms to safeguard sensitive data and information.
- Conducted communications and transactions with patients and visitors to foster positive experience.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Obtained payments from patients and scanned identification and insurance cards.
- Sanitized, set-up, organized, and assisted in back office procedures and lab work
Secretary
Brent Brown Auto
01.2006 - 01.2007
- Answered multi-line phone system and greeted callers enthusiastically.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing and filing documents.
Cash Office Manager
Ross Dress For Less
01.2005 - 01.2007
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Prepared for monthly audits with loss prevention
- Counted and sent cash deposits from sales to bank and found discrepancies in cash total reports.
- Reset tills and managed cash trading between tills
Education
General - Generals - Some College
Utah Valley State University (Now UVU)
Orem, UtahCertificate - Dental Assisting
Synergy Dental School of Dental Assisting
Lindon, Utah05.2006
High School Diploma - undefined
Mountain View High School
Orem, Utah05.2004
Skills
- Managing Operations and Efficiency
- Customer Service Process Improvement
- De-escalation
- Recordkeeping Accuracy
- Scheduling and Coordinating
- Instructional Strategies
- Performance Tracking and Evaluations
- Client Interfacing
- Administration and Reporting
- Office Supplies and Inventory
- Guest service
- Patience and composure
- Working under pressure
- Verbal communication
- Policy enforcement
Timeline
Usher
UCCU Center
01.2022 - Current
Receptionist/Customer Support
Bungee Corp
06.2017 - 06.2022
Assistant Director
Paradigm Life
01.2013 - 06.2017
Dental Assistant / Front Office Coordinator
Several Dental Offices
01.2007 - 01.2013
Secretary
Brent Brown Auto
01.2006 - 01.2007
Cash Office Manager
Ross Dress For Less
01.2005 - 01.2007
Certificate - Dental Assisting
Synergy Dental School of Dental Assisting
High School Diploma - undefined
Mountain View High School
General - Generals - Some College
Utah Valley State University (Now UVU)