Chelda Joseph
Pembroke Pines,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Dollar Tree
09.2021 - 04.2023
- Implementing workflow procedures based on direction from the company's General Manager
- Their duties include supervising employees during day-to-day tasks, providing customer support in escalated situations and managing the overall workflow of a workplace.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Customer Service Representative
Alorica
01.2021 - 05.2021
- Assisted customers with their account needs like billing services and account changes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
Sitel
08.2018 - 02.2020
- Assisting member with order status and online account assistance.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Cosmetology
Florida Barber Academy
Fort Lauderdale, FL06.2023
High School Diploma -
Melrose High School
Fort Lauderdale, FL06.2015
Skills
- Positive attitude
- Good communication skill
- Time management ability
- Customer Service
- Customer Care
- Typing
- Assistant Manager Experience
- CRM software
- Windows
- Multitasking
- Problem solving
- Data entry
Certification
- D security license, 03/01/18, Present
- Public Notary, 03/01/21, 03/01/25
Timeline
Assistant Manager
Dollar Tree
09.2021 - 04.2023
Customer Service Representative
Alorica
01.2021 - 05.2021
Customer Service Representative
Sitel
08.2018 - 02.2020
Cosmetology
Florida Barber Academy
High School Diploma -
Melrose High School
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