Marcus Brent Jr.
Tulsa,OK
Summary
Highly-motivated employee with a desire to grow within TTCU, take on new challenges, and find innovative solutions. Strong worth ethic, adaptability and exceptional interpersonal skills. Comfortable and efficient at working unsupervised and can quickly master new skills.
Overview
7
7
years of professional experience
Work History
Member Relations - Digital Specialist
TTCU Federal Credit Union
Tulsa, OK
04.2024 - Current
- Provides escalation support for credit union staff and members for online and mobile banking services, including bill pay, Zelle, mobile deposits and account openings
- Onboard new online members via outbound phone calls, assisting with online banking enrollment, payment options and additional services
- Reviewed online account openings for potential fraud, and worked with various departments to help identify and stop fraudulent activity
- Offered members first contact solutions through our online banking secured message center
- Monitored website performance, identified areas for improvement, and provided recommendations
Member Relations Specialist
TTCU Federal Credit Union
Tulsa, OK
03.2023 - 11.2024
- Collaborated with various departments to improve communication and deliver individualized customer solutions.
- Answered inbound calls from wide range of members, welcoming callers.
- Utilized wide range of technical systems and company equipment to optimize operations and workflow.
- Maintained high levels of professionalism as well as knowledge of TTCU's current products, services, and promotions.
- Tackled troubleshooting and problem resolution to support end-user technical issues.
Shift Manager
GameStop
Broken Arrow, OK
09.2021 - 08.2022
- Hit sales quotas, successfully increased membership accounts, and improved customer retention
- Enhanced operations and boosted productivity through employee trainings and coaching.
- Launched new products
- Demonstrated and taught upselling techniques to coworkers
- Reviewed financial statements to meet targets during shift.
- Received successful performance reviews at each company quarter
Training Manager
Loves Travel Stop
Alva, OK
02.2018 - 10.2020
- Promoted from team member to training manager within 5 months
- Onboarded and trained 20+ employees, helping them achieve the next steps in their career pathways
- Awarded Employee of the Month four consecutive times for great customer service, recruiting and outstanding training outcomes
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Education
Bachelor of Science - Computer Science
Northwestern Oklahoma State University
Alva, OK12.2022
Skills
- Team Collaboration
- Critical Thinking
- Technical Troubleshooting
- Customer Service
- Computer Proficiency
- Understanding Customer Needs
Projects
- Organized and ran Loves annual Children's Miracle Network campaign through several acts of charity such as pump for change and car washes. In the 2018 year volunteers and I broke the charity record for our store by raising upwards of four-thousand dollars.
- 2019, classmates and I spent a semester collectively working on project Nemo. An autonomous robot that could be submerged in small bodies of water and give feedback on the population and type of species that existed in the water. We successfully ran test on several farms in our local town (Alva).
Timeline
Member Relations - Digital Specialist
TTCU Federal Credit Union
04.2024 - Current
Member Relations Specialist
TTCU Federal Credit Union
03.2023 - 11.2024
Shift Manager
GameStop
09.2021 - 08.2022
Training Manager
Loves Travel Stop
02.2018 - 10.2020
Bachelor of Science - Computer Science
Northwestern Oklahoma State University
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