CHELE SHARPE
Mount Clemens,MI
Summary
CAREER OBJECTIVE: obtain a role where utilizing the skills and knowledge acquired in a company offering opportunities for growth and advancement.
Overview
13
13
years of professional experience
Work History
Executive Escalations Ambassador – Policy Expert (Remote)
Airbnb
2020.05 - 2023.09
- Triage incoming emails from executives
- Respond to customer inquiries sent to executives only via company platform (messages, emails, phone)
- Provide executives with updates about cases, and information on processes and procedures of customer service (all departments)
- Provide executives with information on policies
- Provide updates via department bulletin that includes important department and company updates
- Train new hires.
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community
Travel Agent Supervisor/CSR.(Remote)
Hopper
2019.03 - 2020.04
- Organize workflow and ensure that employees understand their duties or delegated tasks
- Monitor employee productivity
- Receive customer complaints and resolve escalated issues
- Pass on information from upper management to employees and vice versa
- Interview and train new employees.
- Evaluated staff performance and provided coaching to address inefficiencies
- Responded to customer requests for products, services, and company information
CUSTOMER SERVICE REPRESENTATIVE/Travel Agent(Remote)
Hopper
2018.08 - 2019.03
- Answered inquiries via phone and email from current or potential customers regarding flights, and or hotels, as well as app-related concerns
- Contacted airlines and or hotels to help facilitate requests or solve any problems that occur post-booking
- Booked, exchanged, or canceled airline tickets
- Made, modified, and or canceled Hotel reservations.
- Managed over 50 customer calls per day.
CUSTOMER SERVICE REPRESENTATIVE
Wellspring
2017.07 - 2018.08
- Answer incoming calls from current or new patients as well as Doctor’s offices to confirm patient information
- Inbound/Outbound sales calls
- Managed over 50 customer calls per day.
- Make outbound calls to patients regarding refills on prescriptions
- Outbound calls to patient’s insurance companies to confirm patient information.
CUSTOMER SERVICE REPRESENTATIVE
Cure Foundation
2017.02 - 2017.07
- Non-profit organization for breast cancer
- Answered B2B Cold callers
- Invited business and their employees to participate in 21st edition of fundraising event National Denim Day
- Data Entry.
SALE REPRESENTATIVE
Linknow Media
2014.02 - 2014.07
- Placing outgoing calls to potential clients
- Provided information on online marketing services (SEO) and web services.
COLLECTOR
AIC/Allied International Credit
2012.05 - 2013.03
- Collecting past due amounts for financial institution
- Client follow up.
- Placed over 50 customer calls per day
- Used probing techniques to determine debtors' reasons for delinquency
- Counseled debtors on payment options and arranged installment agreements
- Used skip tracing and other techniques to locate debtors
- Established relationships with customers to encourage payment of delinquent accounts
- Developed and documented collection procedures and policies to comply with government regulations
CUSTOMER SERVICE REPRESENTATIVE
QSP Inc
2010.09 - 2012.05
- Inbound/Outbound calls to customers about subscriptions
- Outbound calls to
- Maintained scheduled and events calendar for all managers and employees
- Reported all pertinent issues to dispatch manager as needed.
- Managed over 50 customer calls per day
- Trained new team members by relaying information on company procedures and safety requirements
- Worked different stations to provide optimal coverage and meet production goals
- Coached team members in techniques necessary to complete job tasks
- Completed data entry tasks with accuracy and efficiency
- Acted as second-tier technical resource for helpdesk and assisted with answering technical questions
Education
BUSINESS MANAGEMENT DEGREE PROGRAM - undefined
Mcgill University
Montréal, QC01.2019
High School Diploma -
Lakeside Academy
Montreal06.2004
Skills
- Demonstrated skills in answering inquiries, and preparing and maintaining office correspondence
- Strong analytical and problem-solving skills, detail-oriented, ability to multi-task and meet deadlines, versatile and hardworking, great leader, ability to train, motivate, and supervise staff as required
- Team player acknowledged as “Total Quality Customer Service Professional”
- Demonstrated ability at promoting products and services to potential customers, and increasing companies’ profits
- Excellent verbal and written communication skills; and attentive listener
- Tech Savvy i.e. Knowledgeable in MS-WORD, OFFICE, EXCEL, WINDOWS, MAC, INTERNET, HTML,CSS, SALESFORCE, ZENDESK, ASANA, INTERCOM, SLACK, SABRE, APOLLO
- Languages: superior command English
Locations
Mount Clemens, MI
Montreal, QC
Ajax, ON
References
Available Upon Request
Timeline
Executive Escalations Ambassador – Policy Expert (Remote)
Airbnb
2020.05 - 2023.09
Travel Agent Supervisor/CSR.(Remote)
Hopper
2019.03 - 2020.04
CUSTOMER SERVICE REPRESENTATIVE/Travel Agent(Remote)
Hopper
2018.08 - 2019.03
CUSTOMER SERVICE REPRESENTATIVE
Wellspring
2017.07 - 2018.08
CUSTOMER SERVICE REPRESENTATIVE
Cure Foundation
2017.02 - 2017.07
SALE REPRESENTATIVE
Linknow Media
2014.02 - 2014.07
COLLECTOR
AIC/Allied International Credit
2012.05 - 2013.03
CUSTOMER SERVICE REPRESENTATIVE
QSP Inc
2010.09 - 2012.05
BUSINESS MANAGEMENT DEGREE PROGRAM - undefined
Mcgill University
High School Diploma -
Lakeside Academy
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