Chelea Dominguez

• Delivered safety and security services to students, faculty, and staff across campus.
• Maintained composure during emergencies while coordinating with law enforcement and emergency services.
• Monitored access control systems and CCTV surveillance for enhanced security measures.
• Patrolled campus areas to identify criminal activities and disturbances proactively.
• Prepared incident reports for all security-related events encountered during shifts.
• Assisted with crowd control during large sporting events and special occasions.
• Reviewed guest identification and employee credentials for authorized premises entry.
• Ensured high levels of alertness throughout shifts to mitigate risks.

• Maintained database of prospective customers
• Advised prospective clients on current market activities
• Showed building models to prospects based on expressed needs and preferences
• Successfully guided home buyers and sellers through sales and purchase of properties
• Wrote contract documents, purchase agreements and closing statements
• Negotiated contracts and coordinate with lenders, attorneys and inspectors

• Built and deepened productive and positive customer relationships with high-quality service and a focus on gaining loyalty.
• Capitalized on upselling opportunities for additional products and services to increase sales numbers.
• Assisted customers in feeling relaxed and comfortable with the process.
• Ensured product supply was adequately stocked with products and ordered new products when needed. 
• Finalized purchases and processed payments.
• Took cash and credit card payments from customers for purchased products and provided receipts. 
• Meticulously entered client and service information when booking appointments.
• Responded to customer inquiries in a friendly and professional manner.
• Addressed all guest complaints and referred any escalated situations to management.
• managed in between 6-15 stylists at any given point

• Managed office inventory and placed new supply orders.
• Monitored payments due from clients and promptly contacted clients with past due payments.
• Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
• Administered payroll and maintained proper documentation of employee personnel.
• Managed, scheduled and coordinated office functions and activities for employees.
• Handled scheduling and managed timely and effective allocation of resources and calendars.
• Coordinated office activities and operations to secure efficiency and compliance with company policies.
• Automated office operations for managing client correspondence, payment schedules and data communications.
• Interpreted and communicated work procedures and company policies to staff.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Delegated work to staff, setting priorities and goals.
• Recruited and trained new employees to meet job requirements.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Interviewed prospective employees and provided input to HR on hiring decisions.

Logged all receipts daily

• Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
• Prepared month-end closing entries for detailed reporting and recordkeeping.
• Logged all maintenance tasks, hours, prices daily
  
• Logged all cleans daily per property
  
• Created invoices each month per property
  
• Office duties such as maintained a clean environment
  
• Oversaw other office employees
  
• Customer service
  
• Prepared and maintained expense and income accounts.
• Managed accounts accurately through detailed revenue reporting.

• Reviewed customer data to assess current issues and determine potential solutions
• Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
• Documented conversations with customers to track requests, problems and solutions
• Checked customers in for their flights
• Assured customers luggage did not exceed weight limits and properly documented, labeled, and took all necessary pre cautions for safety of the entire flight
• Boarded passengers and assured safety was number one goal
• Smiled and Always made sure every customer was welcomed and safe
• Assured all baggage was properly given to the correct customer should an issue arise
• Drove the JetBridge to the airplanes and assured proper safety as customers de-boarded the flight

• Communicated with patrons to offer friendly service and determine needs
• Adhered to state and federal alcohol regulations by thoroughly checking identification prior to serving
• Maintained accurate cash handling practices while serving customers in an efficient manner
• Performed with professionalism and a focus on quality at all times
• Assessed patrons’ needs in an effort to always provide proactive service
• Created rapport with new and returning patrons to foster guest satisfaction
• Developed positive vendor relationships
• Served average of 200 patrons daily
• Assisted guests with making menu choices in an informative and helpful fashion
• Delivered exceptional service by greeting and serving customers in a timely, friendly manner
• Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests
• Anticipated and addressed guests' service needs

• Served each guest with a sincere, positive, pleasant and enthusiastic attitude.
• Maximized employee morale and corrected performance issues according to established standards.
• Collected money and made change.
• Managed customer service by training staff, overseeing operations and resolve issues in a timely manner.
• Made engaging connections with guests to create loyalty.
• Balanced tills, accurately handled cash, processed credit card payment batches and prepared bank deposits.

• Maintained the highest standards of conduct and service.
• Managed morning rush of over 75-140 customers daily with efficient, levelheaded customer service.
• Protected store assets and facilities by ensuring compliance with company policies and procedures.
• Greeted guests with a pleasant smile and superior customer service.
• Ordered, received and stocked supplies and retail products.
• Correctly followed all health, safety and sanitation guidelines.
• Received and accurately processed customer payments.
• Maintained calm demeanor during high-volume periods and special events.
• Customer service