Summary
Overview
Work History
Education
Skills
Timeline
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Cheleatha Lott

Houston,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Representative position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience

Work History

Long-Term Substitute Math Teacher

Richey Academy
09.2022 - 12.2022
  • Maintain day-to-day classroom management and discipline to promote learning initiatives.
  • Assumed the role of the regular classroom teacher, overseeing record-keeping, student needs, and assignment management.
  • Communicated with parents regarding lesson plans and upcoming activities and provided feedback on student performance.
  • Followed classroom plans left by the class teacher to continue student education and reinforce core concepts.
  • Researched and selected age-appropriate materials and resources for classroom instruction.

Parole Officer

Texas Department Of Criminal Justice
02.2019 - 12.2021
  • Coordinated and worked closely with law enforcement, social service agencies, and mental health providers.
  • Reported violations of parole conditions to appropriate authorities and maintained a record of case activity.
  • Developed case reports detailing the inmate's history and likelihood of committing another crime.
  • Arrange substance abuse rehabilitation for offenders.
  • Performed routine home inspections and drug tests for offenders on parole.
  • Managed time efficiently to complete all tasks within deadlines.

Substitute Teacher

Spring Independent School District
04.2017 - 02.2019
  • Followed classroom plans left by the class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Useful techniques for proactive behavior modification and positive reinforcement helped keep students focused.
  • Repeatedly requested as a substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Supervised lunchroom and recess activities.

Probation Officer

Harris County Community Supervision & Corrections Department
11.2007 - 05.2016
  • Monitored defendants' compliance and progress in treatment by reviewing reports from counseling agencies.
  • Completed reports on behalf of court and associated legal entities.
  • Determined appropriate supervision levels by conducting risk and needs assessments.
  • Supervised offenders to reduce risk to community.
  • Adhered to legal requirements by performing office, home and employment visits.
  • Handled over 80-145 full-cycle caseloads per month.

Education

Bachelor of Science - Criminal Justice

Prairie View A & M University
Prairie View, TX
08.2006

Skills

  • Data Entry Documentation
  • Account Balancing
  • Excel Spreadsheets
  • Customer Service
  • Advanced MS Office Suite Knowledge
  • Time Management
  • Typing Proficiency
  • Administrative Support
  • Recordkeeping
  • Multi-Line Phone Systems
  • Self Starter
  • Sales Plan Implementation

Timeline

Long-Term Substitute Math Teacher

Richey Academy
09.2022 - 12.2022

Parole Officer

Texas Department Of Criminal Justice
02.2019 - 12.2021

Substitute Teacher

Spring Independent School District
04.2017 - 02.2019

Probation Officer

Harris County Community Supervision & Corrections Department
11.2007 - 05.2016

Bachelor of Science - Criminal Justice

Prairie View A & M University

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Cheleatha Lott