Chelesi Sawyer
Charleston,SC
Summary
Professional with significant expertise in team leadership and operational management. Skilled in strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment to adapt to my surroundings.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
21
21
years of professional experience
Work History
Supervisor Aide and Operations
Palmetto Islands County Park
02.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members and myself.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Assistant Manager and Operations
BEECH
12.2021 - 10.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized restaurant environment to enhance the customer experience.
- Developed strong working relationships with staff and customers, fostering a positive work environment.
- Monitored cash intake and deposit records, ordered products and supplies accordingly.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Barista
Muddy Waters
12.2020 - 05.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers to ensure a positive experience.
- Contributed to a positive team environment through effective communication and collaboration with colleagues and customers.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages by memory.
Barista and Host
Normandy Farm Bakery
11.2020 - 12.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote a calm environment.
Children's Nursery Aide and Care Giver
United Bethel Methodist Church
04.2016 - 10.2020
- Enhanced child development by implementing age-appropriate activities and educational games.
- Provided the appropriate skills through daily interaction with children and parents.
- Assisted in supervising indoor and outdoor playtime while monitoring safety precautions at all times.
- Fostered emotional growth by guiding children through conflict resolution strategies and promoting empathy among peers.
- Assisted and Attended yearly events and programs with the children maintaining professionalism and input.
Teacher's Assistant
Sundrops Montessori School
12.2015 - 10.2020
- Supported classroom maintenance and upkeep, organizing work, and materials.
- Supported classroom activities, assisting and entertaining children.
- Maintained safety and security by overseeing students within and outside the classroom environments.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by lead teachers.
Front Desk Reservations and Reception
Sanctuary Spa at Kiawah Island Golf Resort
06.2013 - 11.2015
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while retaining the guests needs.
- Strengthened communication skills through regular interactions with others.
- Responsible for retaining a vast knowledge of the services the spa offers and answering any question that guest may have.
Sales Associate Manager
Palmettoville
01.2004 - 05.2013
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized product displays to attract potential buyers and increase sales conversions.
- Increased sales revenue by implementing effective sales strategies to build long-lasting relationships with key clients leading to an increase in referral business from satisfied customers.
- Exhibited effective leadership skills by providing positive reinforcement to motivate employees as well as develop teamwork skills.
Front Desk Clerk
Holiday Inn Express and Suites
07.2012 - 03.2013
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Managed reservations, cancellations, and modifications with accuracy.
- Stayed knowledgeable about hotel services, local attractions, and events to provide accurate information to guests upon request.
Medical Assistant
Doctors Care Urgent Care
07.2011 - 06.2012
- Worked for a family business on and off throughout the years while attending college and adapted to many skills.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, allergies and assessed vitals.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions all while utilizing professionalism and excellent communication skills.
Sales Associate
Hyman's Seafood General Store
01.2008 - 12.2009
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Associate of Science - Occupational Therapy
Trident Technical College
Charleston, SC01-2021
Associate of Science - Medical Assisting
ECPI College of Technology
North Charleston, SC05-2011
Skills
- Training and mentoring, Goal oriented, Staff management, Customer service, Leadership Skills, Attention to detail, Employee motivation, Decision-making, Staff development, Team building, Operations management, Process monitoring and improvement, Relationship building, Computer experience, Personable and Hospitable
Timeline
Supervisor Aide and Operations
Palmetto Islands County Park
02.2024 - Current
Assistant Manager and Operations
BEECH
12.2021 - 10.2023
Barista
Muddy Waters
12.2020 - 05.2021
Barista and Host
Normandy Farm Bakery
11.2020 - 12.2020
Children's Nursery Aide and Care Giver
United Bethel Methodist Church
04.2016 - 10.2020
Teacher's Assistant
Sundrops Montessori School
12.2015 - 10.2020
Front Desk Reservations and Reception
Sanctuary Spa at Kiawah Island Golf Resort
06.2013 - 11.2015
Front Desk Clerk
Holiday Inn Express and Suites
07.2012 - 03.2013
Medical Assistant
Doctors Care Urgent Care
07.2011 - 06.2012
Sales Associate
Hyman's Seafood General Store
01.2008 - 12.2009
Sales Associate Manager
Palmettoville
01.2004 - 05.2013
Associate of Science - Occupational Therapy
Trident Technical College
Associate of Science - Medical Assisting
ECPI College of Technology
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