Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Chelesia Broadnax

Jefferson,TX

Summary

Accomplished Operations with a proven track record at Anheuser-Busch Budweiser Plant, enhancing operational efficiency and employee performance. Skilled in operations management and team leadership, adept at problem-solving and employee motivation. Achieved significant improvements in performance metrics and customer satisfaction through effective communication and policy implementation.

Knowledgeable office management with solid foundation in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones and streamline workflows. Demonstrated proficiency in strategic planning and problem-solving, ensuring continuous improvement and operational excellence.

Offering strategic mindset and ability to quickly learn and adapt to new operational environments. Brings strong understanding of organizational processes and keen eye for detail. Ready to use and develop problem-solving and analytical skills as a Human Service Technician role.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

20
20
years of professional experience

Work History

Operations

Anheuser-Busch Budweiser Plant
10.2013 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Reported issues to higher management with great detail.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.

Personal Office Assistant

Home Depot
09.2004 - 10.2013
  • Collaborated with cross-functional teams to ensure smooth project execution and timely completion.
  • Ensured timely delivery of correspondence by efficiently sorting mail packages.
  • Managed inventory of office supplies, ensuring adequate stock levels were maintained while minimizing waste.
  • Maintained a professional and organized office environment, contributing to overall efficiency and effectiveness.
  • Streamlined office operations with efficient filing systems and document management processes.
  • Reduced costs through careful expense tracking, budgeting assistance, and vendor negotiations.
  • Demonstrated adaptability when faced with shifting priorities or unexpected challenges while maintaining composure and professionalism.
  • Provided exceptional customer service by addressing inquiries promptly and professionally via phone and email correspondence.
  • Streamlined data entry tasks using Microsoft Excel spreadsheets to easily manage large amounts of information.
  • Assisted employees with administrative requests such as printing materials or reserving conference rooms.
  • Assisted in the preparation of high-quality presentations and reports for important meetings and conferences.
  • Contributed to a positive work culture by fostering strong working relationships built on trust, respect, and open communication among team members.
  • Handled sensitive information with discretion, maintaining confidentiality at all times.
  • Input data into spreadsheets and databases.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Utilized office management software to record and track customer information.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.

Education

Victoria High School
Victoria, TX

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Decision-making
  • Employee relations and conflict resolution
  • Policies and procedures implementation
  • Employee motivation
  • MS office
  • Schedule management
  • Health and safety compliance
  • Logistics management
  • Conflict mediation
  • Data analysis
  • Warehouse operations

Accomplishments

  • Earned the “Homer” Award in 2005 for proving my expertise in customer service and knowledge in the job description that was set forth for me to do. Came up with an idea that helped my employees to make their job more valuable and complete in and easier and manageable way.

Languages

English
Full Professional

Timeline

Operations

Anheuser-Busch Budweiser Plant
10.2013 - Current

Personal Office Assistant

Home Depot
09.2004 - 10.2013

Victoria High School

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Chelesia Broadnax