Chelia Patton
Southfield,MI
Summary
Tenacious, versatile individual with progressive leadership skills and a diverse portfolio of knowledge within the customer service industry. Demonstrated supervisory proficiency. Proven expertise in operations management, business administration, customer service, communications, talent acquisitions, tenant relations, and marketing. A “people-person” with a passion for advancing in leadership and setting standards for our future leaders.
Overview
21
21
years of professional experience
Work History
Office Assistant/Building Sub
Detroit Leadership Academy
08.2022 - Current
- Build a welcoming campus environment, greeting parents and visitors in person and over the phone
- Keep inventory stocked and track all distribution
- Establish and maintain positive relationships with all students, families, community members, and staff
- Other duties as assigned.
Tenant Relations/Admin. Asst.
Brewery Park Realty
08.2018 - 11.2021
- Provide administrative and clerical support which includes typing correspondence, billings, statements, scheduling appointments and meetings, contract preparation, and request for proposals
- Assist property manager, customers and tenants with general requests for information
- Receive and respond to tenant work orders and requests in a timely manner with a client focus
- Work with property manager on data collection, input, editing, roll-outs, etc
- Obtain purchase orders for all outside contract work
- Receive executed leases, prepare abstracts when requested and maintain in physical and electronic filing system
- Order and maintain office supply inventory through chosen vendor
- Assist in proposal preparation
- Supervise both the security and maintenance teams
- Conduct monthly meetings that provide performance assessments, feedback from teams, and suggestions for improvement.
HR: Talent Underwriter
Quicken Loans (Aerotek)
01.2018 - 07.2018
- Position requires responsibility for carrying out all company hiring and licensing guidelines when analyzing a candidate’s file during the pre-hire process to make the final hiring decision
- Complete a holistic analysis and individual assessment of each candidate’s pre-employment documentation to reach a hiring decision that meets company guidelines and culture standards
- Address any discrepancies that may exist in the information provided from the candidate and request additional information or documentation for purposes of clarity
- Gather and ensure timely receipt of complete and accurate information and documentation necessary to underwrite a candidate’s file and complete the hiring process
- Work with the Recruiting team and hiring leaders to provide feedback on the candidate’s pre-hire process
- Assess employment stability, employment trend, credit and criminal history accuracy
- Prepare written summaries for candidate files where a non-hiring decision was reached
- Train and mentor interns.
Customer Support Specialist
Evans Consulting Services
05.2017 - 12.2017
- Conduct interviews/surveys to increase customer satisfaction
- Recruit qualified candidates to fulfill office duties
- Balance general ledgers
- Propose written and verbal offers to clients for suggested methodologies to improve information technology processes.
Teller Supervisor/Loans
People Driven Credit Union
01.2003 - 05.2017
- Teller Supervisor - Ensures that all teller functions are performed in accordance with established policies and standards
- Loans – Interview members in the branch, online, and over the phone
- Marketing – Assist the Marketing Manager in hosting community events and a variety of other credit union projects
- Senior Member Service Representative - Open & close accounts. Assist members with a variety of account related issues
Education
Bachelor of Science - Business Management w/c Human Resources
UNIVERSITY OF PHOENIX
Southfield, MI06.2016
Diploma - Advanced English
SOUTHFIELD HIGH SCHOOL
Southfield, MI05.2001
Skills
- Finance
- Communications
- Talent Acquisitions
- Operations Management
- Project Management
- Customer Service
Timeline
Office Assistant/Building Sub
Detroit Leadership Academy
08.2022 - Current
Tenant Relations/Admin. Asst.
Brewery Park Realty
08.2018 - 11.2021
HR: Talent Underwriter
Quicken Loans (Aerotek)
01.2018 - 07.2018
Customer Support Specialist
Evans Consulting Services
05.2017 - 12.2017
Teller Supervisor/Loans
People Driven Credit Union
01.2003 - 05.2017
Bachelor of Science - Business Management w/c Human Resources
UNIVERSITY OF PHOENIX
Diploma - Advanced English
SOUTHFIELD HIGH SCHOOL
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