Chelice Harris
Brooklyn,NY
Summary
Detail-oriented Case Manager and Eligibility Specialist with over 8 years of experience in healthcare, housing, and social services. Skilled in managing complex caseloads, client communication, data systems, and virtual coordination. Adept at working independently, maintaining confidentiality, and navigating multiple platforms. Proven ability to adapt to remote environments and deliver high-quality client support across diverse populations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Eligibility Specialist II
NYC Human Resources Administration
09.2023 - Current
- Reviewed applications for Medicaid eligibility using remote access systems (EDITS, WMS, eMedNY).
- Communicated with clients via phone and email regarding Medicaid inquiries and excess income program.
- Processed documentation digitally and maintained accurate electronic records.
- Hybrid Role
Caseworker
MedRite Urgent Care
02.2023 - 08.2023
- Managed case files and coordinated services through phone and secure messaging.
- Prepared psychosocial assessments and service plans for clients in virtual and in-person settings.
- Referred clients to external services and coordinated follow-ups remotely.
- Determined eligibility and suitability for programs by performing client intake interviews and bio-psycho-social assessments.
- Created treatment or service plan meeting each client's individualized needs.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
Housing HASA Case Manager
Bridging Access to Care
09.2022 - 03.2023
- Conducted intakes, reassessments, and case updates via phone and secure digital platforms.
- Managed rent collection, maintenance issues, and client progress virtually.
- Maintained communication with landlords and HASA contacts remotely.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Provided leadership, guidance and support to staff members.
Care Manager
ACMH
02.2022 - 09.2022
- Conducted needs assessments, developed care plans, and provided telehealth support.
- Managed appointment scheduling, follow-ups, and support through remote platforms.
- Coordinated with housing and healthcare providers via digital systems.
- Mobile/Field-Based Role
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Maintained detailed records in compliance with agency standards and regulations.
Clinical Case Manager
Women in Need
02.2021 - 05.2022
- Provided virtual intake services and social service referrals.
- Completed digital documentation and submitted compliance reports remotely.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Provided crisis intervention and risk assessments.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
Education
A.A.S. - Criminal Justice
Berkeley College
New York, NY12.2019
Skills
- Remote Tools: Salesforce, Microsoft Teams, Zoom, Google Workspace
- Case Management Systems: WMS, eMedNY, HRA One Viewer, CARES
- Data & Documentation: Microsoft Office Suite, Typing (65 WPM), Data Entry
- Communication: Client Interviewing, Motivational Interviewing, Phone Support, Email Etiquette
- Documentation and paperwork
Certification
- Certified Case Manager
- CPR & First Aid Certified
Timeline
Eligibility Specialist II
NYC Human Resources Administration
09.2023 - Current
Caseworker
MedRite Urgent Care
02.2023 - 08.2023
Housing HASA Case Manager
Bridging Access to Care
09.2022 - 03.2023
Care Manager
ACMH
02.2022 - 09.2022
Clinical Case Manager
Women in Need
02.2021 - 05.2022
A.A.S. - Criminal Justice
Berkeley College
Core Competencies
- Virtual Client Support & Advocacy
- Remote Documentation & Compliance
- Behavioral Health & Social Services
- Confidentiality & HIPAA Compliance
- Self-Motivation & Time Management