Chelita Bailey
Newnan,GA
Summary
Professional with experience in logistics and transportation coordination, prepared to excel in this role. Skilled in route planning, optimization, and problem-solving, ensuring timely and efficient deliveries. Strong focus on team collaboration and adaptability to changing needs. Known for reliability and achieving results, with expertise in utilizing routing software and managing complex schedules.
Reliable Job Title with exceptional recordkeeping and organizational skills. Proficient in use of industrial equipment for material circulation. Deliver accurate record verification and maintenance.
Overview
16
16
years of professional experience
Work History
Routing Specialist
Retail Direct LLC
01.2020 - Current
- Assisted in the development of training materials for new Routing Specialists, fostering professional growth and knowledge sharing.
- Evaluated driver schedules to ensure optimal coverage during peak hours, minimizing delays and maximizing productivity.
Customer Service Representative
Retail Direct LLC
01.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Assembler
Material in Motion
04.2019 - Current
- Maintain a clean and orderly work area
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
Lead Dispatcher
XPO Logistics
01.2017 - 06.2018
- Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
Escalation Specialist
XPO Logistics
10.2016 - 06.2018
- Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner.
- Developed customized action plans for each escalated case, ensuring tailored solutions that addressed clients'' unique needs.
- Coordinated with other departments to gather necessary information and resources for the successful resolution of escalated cases.
Customer Service/ Dispatch
XPO Logistics
06.2015 - 06.2018
- Improved customer retention rates by providing exceptional support and timely assistance to clients.
- Assisted in achieving company-wide performance goals through diligent dispatching efforts.
- Provided ongoing training and mentorship to new dispatchers, fostering a culture of continuous improvement.
Material Handler
Kraft
02.2015 - 06.2015
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
Date Entry Clerk
Source HOV
03.2010 - 05.2014
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
Tax Preparer
Tax of America
01.2009 - 03.2009
- Completed and filed returns with tax departments at local, state, and federal levels.
- Stayed current on changing tax laws and regulations to provide the most accurate advice to clients.
- Built strong relationships with clients through excellent communication skills, ensuring repeat business year after year.
- Increased client satisfaction with the timely preparation and filing of income tax returns, meeting strict deadlines.
Education
High School Diploma -
Newnan High School
Newnan, GA05.2008
Skills
- Web based
- Ms office
- Excellent communication skills
- Leadership skills
- Assembly Worker
- Tax Experience
- Employee Orientation
- Materials Handling
- Process Improvement
- Office Management
- Outstanding interpersonal skills
- Exceptional customer orientation
- Strong attention to detail
- Able to prioritize tasks
- Demonstrated ability to organize merchandise efficiently
- Strong mathematical skills
- Proficient in business computer applications
- Multitasking efficiency
- Fleet management experience
- Virtual private networks
- Customer Service
- Problem-solving abilities
- Multitasking
- Dispatching
- Shipment planning
- Route deliveries
- Communication
- Customer service excellence
- Teamwork skills
- Call center experience
Additionalinformation - Skillsandabilities
- Outstanding interpersonal and leadership skills
- Exception customer orientation
- Excellent communication skills
- Strong attention to detail
- Able to prioritize tasks
- Demonstrated ability to organize merchandise efficiently
- Strong mathematical skills
- Proficient in business computer applications: Internet, Web Based Applications, MS Office or other business Software
Timeline
Routing Specialist
Retail Direct LLC
01.2020 - Current
Customer Service Representative
Retail Direct LLC
01.2020 - Current
Assembler
Material in Motion
04.2019 - Current
Lead Dispatcher
XPO Logistics
01.2017 - 06.2018
Escalation Specialist
XPO Logistics
10.2016 - 06.2018
Customer Service/ Dispatch
XPO Logistics
06.2015 - 06.2018
Material Handler
Kraft
02.2015 - 06.2015
Date Entry Clerk
Source HOV
03.2010 - 05.2014
Tax Preparer
Tax of America
01.2009 - 03.2009
High School Diploma -
Newnan High School
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