Chelkita Barber
Hopkins ,SC
Summary
Dynamic and dependable Customer Service Representative with a strong foundation in professional services and a commitment to delivering exceptional customer satisfaction. Proven ability to foster positive relationships and collaborate effectively within a team environment, contributing to the achievement of organizational objectives. Enthusiastic about leveraging skills to enhance customer experiences and drive business success. A proactive approach ensures that challenges are met with solutions aligned with company goals.
Overview
24
24
years of professional experience
Work History
Tax Inspector
Attorney Agency
02.2021 - Current
- Presented with a collection of homes from diverse counties with outstanding taxes.
- Recorded visual and contextual information to enhance property profiles.
- Entered gathered information into a spreadsheet.
Virtual Customer Service Representative
Self Employed Services
06.2019 - 09.2025
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Developed strong relationships with clients through empathetic communication and genuine concern for their needs.
- Contributed to company growth by consistently meeting or exceeding performance benchmarks in key metrics.
- Assisted customers in navigating online resources, guiding them toward self-service options when appropriate for quicker resolution times.
- Maintained accurate and up-to-date records.
Customer Service
Kelly Service
05.2014 - 06.2019
- Optimized procedures to facilitate patient access to Medicare drug benefits.
PCA
Home Health Care Aid
12.2010 - 05.2017
- Ensured the well-being and comfort of senior residents.
- Prepared meals and maintained cleanliness in client's home.
Custodial Work
Southern Management
01.2003 - 12.2010
- Ensured sanitary conditions in work areas by adhering to established company guidelines.
Cashier
Target
02.2002 - 01.2003
- Managed customer relations in a cashier role.
- Handled cash and credit/debit transactions efficiently.
Education
Bachelor's degree - Health Care Administration
University of Phoenix
Columbia, SC10.2020
High School Diploma -
Lower Richland High School
Hopkins, SC01.2003
Skills
- Strong organizational skills
- Sharp problem solver
- Great telecommunication skills
- Active listening skills
Career Overview
Energetic and reliable Customer Service Representative skills. I have a solid understanding of professional services and motivated to customer satisfaction. Being a team player with a positive attitude is part of my contribution in reaching company goals.
Timeline
Tax Inspector
Attorney Agency
02.2021 - Current
Virtual Customer Service Representative
Self Employed Services
06.2019 - 09.2025
Customer Service
Kelly Service
05.2014 - 06.2019
PCA
Home Health Care Aid
12.2010 - 05.2017
Custodial Work
Southern Management
01.2003 - 12.2010
Cashier
Target
02.2002 - 01.2003
High School Diploma -
Lower Richland High School
Bachelor's degree - Health Care Administration
University of Phoenix