Chella Killian
The Woodlands,TX
Summary
20 years of logistics, customer service, operations, employee onboarding, and order management experience. Demonstrated problem-solving skills and reliable communication in fast-paced environments.
Overview
24
24
years of professional experience
Work History
Employee Onboarding Operations Support Associate
TWFG INSURANCE
01.2019 - Current
- Processing all the employee onboarding and terminations for all 900 TWFG branch owners
- This includes running background/credit checks, analyzing onboarding documents for accuracy & compliance purposes, entering their onboarding information in Salesforce, Evo, and EZLynx, inspecting all employment contracts for accuracy, and updating branch fee schedules & commission splits
- A strong working knowledge of insurance agency operation
- Daily managing of agent, producer, and CSR state licensure
- Duties also include updating bank account information, amending address changes once approval process has been completed, and updating security settings as requested by branch owners
Logistics Coordinator
FLINT HILLS RESOURCES
01.2010 - 01.2017
- After receiving a promotion in May of 2015 to Logistics Coordinator
- I acted as a liaison between different areas of the organization, while excelling at troubleshooting problems, managing warehouse and delivery schedule issues, and achieving deadlines consistently
- In depth knowledge of assisting with the scheduling of bulk trucks, full boxed truckloads, LTL, and FedEx shipments for the polypropylene division
- Back up coverage for all logistics team members, and trainer for new members of the group
- Maximized profits by analyzing the most proficient freight rates for all lanes
- Achieved an updated workflow system to help troubleshoot issues and create an overall more efficient process with the warehouse to ensure more timely deliveries
- Highly skilled in pro-actively managing work, so that there is a smooth flow of operations & deliveries to the customers
- Prior to my promotion, I worked in the polymer’s customer service division, developing and managing relationships with the current polymer customer base
- Processed customer purchase orders and communication documents
- With great organizational and time management skills, handled the customer’s unique needs and supply/demand requirements to anticipate, and satisfy the customer’s needs
- Managed daily pivot table reports to handle the logistical needs of the customer’s deliveries from start to finish, including their truck/rail movements, credit holds, allocation of product, and paperwork needs
- Incorporated economic thinking into the decision-making processes and seeking profitable solutions/opportunities
- Maintained Vendor Managed Inventory (VMI)
- This included product silo readings and maintaining a constant level of polymer product to keep the customers plant running efficiently
- Always worked towards a win/win solution with customers
- Previous role in the organization was Customer Service Order Processing
Key Client Import Specialist
MAERSK LINES
01.2001 - 01.2009
- Coordinated all aspects of the import process to attain excellence in customer service while complying with company directives, local, state, national, and international labor and transportation laws
- Position required monitoring and coordinating the movement of import cargo for designated key client accounts
- Communicated shipment delays, and data quality issues
- Supported customers with customs clearance and demurrage issues
- Assisted in the distribution and handling of emails, faxes, and departmental reports
- Handled diversions and ensured all systems appropriately updated, and ran aged cargo reports to ensure premium services levels were maintained
- Management of communication flow between the client and myself, to ensure quick response time to protect operational and data integrity
Education
Certificate - Computer Software Program
TEXAS SCHOOL OF BUSINESS
Houston, TexasNORTH HARRIS COUNTY COLLEGE
Houston, Texas01.1995
Certification of Achievement - Airline/travel theory, Airline/travel computerized reservations-system
INTERNATIONAL TRAVEL INSTITUTE
Houston, Texas01.1994
Skills
- Customer Service
- Order Management
- Logistics
- Operations tracking
- Salesforce
- Problem-solving abilities
- Multitasking
- Reliability
- Time management abilities
Timeline
Employee Onboarding Operations Support Associate
TWFG INSURANCE
01.2019 - Current
Logistics Coordinator
FLINT HILLS RESOURCES
01.2010 - 01.2017
Key Client Import Specialist
MAERSK LINES
01.2001 - 01.2009
NORTH HARRIS COUNTY COLLEGE
Certificate - Computer Software Program
TEXAS SCHOOL OF BUSINESS
Certification of Achievement - Airline/travel theory, Airline/travel computerized reservations-system
INTERNATIONAL TRAVEL INSTITUTE
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