Chelle McCarthy
Gilbert,AZ
Summary
I am a motivated self- starter with the ability to work independently or within a team environment. You will find me to be dedicated and reliable with a keen ability to multitask a variety of challenges and responsibilities. I possess strong organizational skills, attention to detail, and have an extreme focus on providing a positive customer experience.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Office Manager
Exact Construction and Restoration
06.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
Office Manager
911 Restoration of Mesa/Mann Made Construction/911 Restoration of Houston/ Mann Made Leasing
09.2021 - 06.2022
- Responsible for the daily administrative operations of four separate companies
- Duties include but not limited to AP, AR, collections, bank deposits, monthly royalty report, expense reports, and payroll
- Ensure all electronic and other data is managed safely
- Conducted on-boarding process for all staff and schedule on-going education and certification requirements for field technicians
- Create employee handbook and other standard operating procedures as needed
- Responsible for administrative training and development
- Conduct employee reviews and recommendations to ownership for pay increases
- Work closely with insurance adjustors, subcontractors, and State and City agencies
- Provide estimates to clients and insurers and collect progress payments
- Provide clients with project status updates, and certificates of completion
- In charge of maintaining current insurance information for vehicles and subcontractors
- In charge of logistics to relocate crews and equipment from Arizona to other states for disaster mitigation through cleanup and reconstruction
- In charge of purchasing of all materials and supplies needed by office staff and field technicians
Sr. Scheduling Manager/ AP & AR/ Billing Specialist
Brenner Construction
06.2018 - 09.2021
- Managed reconstruction projects from the initial client contact through formal completion
- Maintained a high volume of client projects which required working closely with insurance agents, subcontractors, government agencies and testing facilities
- Review and approve subcontractor billing
- Invoice clients and collect progress payments, Collections for unpaid project balances
- Manage technician work schedules and provide information for payroll and for job costing
Sr. Warranty Manager/Solutions Specialist
California Pools & Landscape
02.2016 - 06.2018
- Managed high volume, multi-crew repair schedule for internal and external commercial and residential customers
- Collect repair deductibles and repair payments
- Heavy emphasis on research and conflict resolution
- Create and submit proposals to clients for non-warranty repairs
- Negotiate with customers needing out of warranty repairs and provide alternative solutions when applicable
- Reviewed construction plans and create work orders for repair technicians
- Order materials from suppliers needed for repairs
- Verify and approve technician time sheets and provide weekly report to payroll
- Track personal sales and provide information to payroll for commission payments
- Organize and prepare information for monthly field technician meetings and collaborate with the department Director resolution strategies to issues pertaining to safety and on-going training
Sr. Warranty/Project Manager
Payne and Sons Roofing/Versatile Roofing
03.2014 - 02.2016
- Managed residential and commercial warranty repairs for the Gilbert and Sedona offices
- Scheduled and dispatched multiple technicians
- Collected weekly timesheets and prepared payroll
- Monitored technician GPS reports
- Responsible for all accounts payables and receivables
- Maintained subcontractor relationships
- Heavily involved with marketing and tracking advertising
Office Manager
Chandler Air
04.2002 - 03.2014
- Responsible for all aspects of office management including AP, AR, daily banking deposits, payroll, human resources, and Workman's Comp
- Maintained subcontractors licensing information to ensure current and active status of insurance policies
- Able to read and tag construction plans
- Heavy involvement with projects through local city and Native tribes
- Worked closely with the City of Chandler and City of Glendale to obtain low-income grant funding for customers as well as SRP and APS for customer rebate programs
- Schedule and dispatch multiple repair crews for commercial and residential customers
- Create, manage, and update social media and other marketing campaigns
Education
Business Law -
Arizona State University
01.2013
Skills
- AP
- AR
- Collections
- Payroll
- Purchasing
- Construction coordinating
- Scheduling
- Human Resources
- Social media
- QuickBooks
- Google Worksheets
- Customer service
- Office management
- Organizational skills
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Clerical support
- Credit and collections
- Human resources
- Conflict management
- Staff hiring
- Scheduling and calendar management
- Administrative support
- Clerical support
- Credit and collections
- Human resources
- Conflict management
- Staff hiring
- Expense reporting
- Business administration
References
Able to provide references and reviews from Yelp, Google and BBB upon request.
Accomplishments
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of Focus or report.
Certification
Licensed Public Notary
- Notary Public License - State Secretary of State or equivalent authority.
Timeline
Office Manager
Exact Construction and Restoration
06.2022 - Current
Office Manager
911 Restoration of Mesa/Mann Made Construction/911 Restoration of Houston/ Mann Made Leasing
09.2021 - 06.2022
Sr. Scheduling Manager/ AP & AR/ Billing Specialist
Brenner Construction
06.2018 - 09.2021
Sr. Warranty Manager/Solutions Specialist
California Pools & Landscape
02.2016 - 06.2018
Sr. Warranty/Project Manager
Payne and Sons Roofing/Versatile Roofing
03.2014 - 02.2016
Office Manager
Chandler Air
04.2002 - 03.2014
Business Law -
Arizona State University
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