Chelleese Paulsen
Houston
Summary
Experienced healthcare professional with a strong background in clinical and administrative duties. Proficient in patient care, medical procedures, and electronic health records. Committed to fostering teamwork, adaptability, and consistently delivering high-quality results. Known for reliability in fast-paced environments and adept at effectively supporting medical staff and patients.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Assistant
Baylor College Of Medicine Neurosurgery
10.2024 - Current
- Confirms patient appointments 1 – 2 weeks out by ensuring patients receive new patient paperwork to complete prior to appointment and are aware to bring any medical records that are relevant to their visit.
- Ensures that patients are scheduled with the appropriate provider.
- Obtains referring provider information and requests relevant medical records and referrals prior to appointment as needed.
- Displays proficiency in ability to successfully obtain vital signs.
- Schedules and assists with in office procedures.
- Manages high volume patient clinics and calls.
- Answers patient calls in a professional and timely manner.
- Assists clinicians with medication refills and prior authorizations as needed.
- Assists clinicians with imaging orders and prior authorizations as needed.
- Assists clinicians with medical record review to determine the patient's scheduling needs.
- Frequently utilizes electronic health record (Epic) in interactions with patients and referring provider offices for documentation.
- Frequently utilizes electronic health record (Epic) to upload patient records.
- Frequently utilizes imaging software (PACS) to upload images.
- Demonstrates effective communication, time management, teamwork, organization, multi-tasking and professionalism skills in all aspects of role.
- Assists with other duties as needed.
Medical Assistant
MultiCare
05.2024 - 09.2024
- Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height and weight measurements
- Accurately and reported any abnormalities to the supervising physician
- Documented medical data in patient charts, facilitating accurate records
- Prepared examination rooms for incoming patients by stocking necessary materials and ensuring cleanliness of the room prior to patient arrival
- Provided excellent customer service to patients by answering questions about medical procedures and insurance policies
- Conducted pre-authorizations and referrals to meet third-party insurer requirements.
Medical Assistant
Kaiser Permanente
03.2023 - 10.2023
- Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height and weight measurements
- Accurately and reported any abnormalities to the supervising physician
- Documented medical data in patient charts, facilitating accurate records
- Prepared examination rooms for incoming patients by stocking necessary materials and ensuring cleanliness of the room prior to patient arrival
- Cleaned treatment rooms and medical instruments, complying with infection control standards.
Lead Medical Assistant
Peninsula Community Hlth Svcs
08.2022 - 03.2023
- Assisted patients with registration, new patient paperwork and check-out process.
- Set up, cleaned and stocked examination rooms with medical supplies.
- Supervised, trained and coached team of medical assistants.
- Prepared daily charts by creating and updating electronic health records system data prior to patient visits.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Responded to patient callbacks and phone-in prescription refill requests.
- Scheduled appointments for patients via phone and in person.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Organized charts, documents and supplies to maintain team productivity.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
Medical Assistant
CHI Franciscan Health
10.2021 - 08.2022
- Cleaned and maintained medical equipment following procedures and standards.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Incorporated outside records into charts and EHR.
- Scheduled appointments for patients via phone and in person.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Educated patients about medications, procedures and physician's instructions.
Medical Assistant
Peninsula Community Health Services
01.2020 - 10.2021
- Administered injections per physician orders while adhering to safety guidelines set forth by the facility's policy manual
- Compiled patient histories by interviewing them regarding their medical history, family history, current medications or treatments they are undergoing
- Supported physicians in examinations, procedures, and diagnostic tests
- Prioritized patient needs identified through phone, electronic, and walk-in communication to comply with established guidelines
- Provided excellent customer service to patients by answering questions about medical procedures and insurance policies
- Performed EKG testing under the direction of a cardiologist or other specialist.
Dental Receptionist
Peninsula Community Health Services
07.2019 - 01.2020
- Answered and managed incoming calls to schedule patient appointments and confirm upcoming appointments
- Greeted patients, verified insurance information and scheduled appointments in a timely manner
- Answered questions from patients about their insurance plans or benefits related to treatments provided by the dentist's office
- Contacted insurance companies to verify patient eligibility and coverage
- Operated dental office software and managed patient records with confidentiality
- Received and processed payments for services rendered, including cash and credit transactions.
Education
Bachelor of Science - Nursing
Chamberlain College of Nursing
08-2028
Certification in Clinical Medical Assisting -
InReach Apprenticeship
Olympia, WA05.2021
Diploma in General Studied -
Central Kitsap High School
Silverdale, WA06.2015
Skills
- Electronic Medical Records Management
- Vital Sign Measurement
- Critical Thinking for Problem Resolution
- Effective Decision-Making
- EKG Equipment Operation
- Companionship Skills
- Maintaining Medical Records
- Medication Delivery
- Meticulous Attention to Detail
- Clear Communication Skills
- Laboratory Testing Expertise
- Resilient Adaptation Skills
- Vaccine Administration
- Adaptability in Dynamic Environments
- Procedure Support
- Patient Care Coordination
- Transaction Management
- Workplace Professionalism
References
References available upon request.
Certification
NHA certification: Certification #R6F3G3M9
Timeline
Medical Assistant
Baylor College Of Medicine Neurosurgery
10.2024 - Current
Medical Assistant
MultiCare
05.2024 - 09.2024
Medical Assistant
Kaiser Permanente
03.2023 - 10.2023
Lead Medical Assistant
Peninsula Community Hlth Svcs
08.2022 - 03.2023
Medical Assistant
CHI Franciscan Health
10.2021 - 08.2022
Medical Assistant
Peninsula Community Health Services
01.2020 - 10.2021
Dental Receptionist
Peninsula Community Health Services
07.2019 - 01.2020
Diploma in General Studied -
Central Kitsap High School
NHA certification: Certification #R6F3G3M9
Bachelor of Science - Nursing
Chamberlain College of Nursing
Certification in Clinical Medical Assisting -
InReach Apprenticeship
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