Summary
Overview
Work History
Education
Skills
References
Certification
References
Timeline
Generic

Chelleese Paulsen

Houston,TX

Summary

Reliable candidate with extensive experience providing excellent patient care. Skilled in patient intake, data entry, and clinical procedures. Possesses excellent communication and problemsolving skills, with a commitment to providing quality healthcare services. Personable Medical Assistant bringing four years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Medical Assistant

MultiCare
Puyallup, WA
05.2024 - Current
  • Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height and weight measurements
  • Accurately and reported any abnormalities to the supervising physician
  • Documented medical data in patient charts, facilitating accurate records
  • Prepared examination rooms for incoming patients by stocking necessary materials and ensuring cleanliness of the room prior to patient arrival
  • Provided excellent customer service to patients by answering questions about medical procedures and insurance policies
  • Conducted pre-authorizations and referrals to meet third-party insurer requirements.

Medical Assistant

Medical Assistant
Tacoma, WA
03.2023 - 10.2023
  • Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height and weight measurements
  • Accurately and reported any abnormalities to the supervising physician
  • Documented medical data in patient charts, facilitating accurate records
  • Prepared examination rooms for incoming patients by stocking necessary materials and ensuring cleanliness of the room prior to patient arrival
  • Cleaned treatment rooms and medical instruments, complying with infection control standards.

Lead Medical Assistant

Peninsula Community Hlth Svcs
Port Orchard, WA
08.2022 - 03.2023
  • Assisted patients with registration, new patient paperwork and check-out process.
  • Set up, cleaned and stocked examination rooms with medical supplies.
  • Supervised, trained and coached team of medical assistants.
  • Prepared daily charts by creating and updating electronic health records system data prior to patient visits.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Scheduled appointments for patients via phone and in person.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Labeled and completed lab requisitions using ICD and CPT coding.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Organized charts, documents and supplies to maintain team productivity.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Measured vital signs and took medical histories to prepare patients for examination.

Medical Assistant

CHI Franciscan Health
Silverdale, WA
10.2021 - 08.2022
  • Cleaned and maintained medical equipment following procedures and standards.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Incorporated outside records into charts and EHR.
  • Scheduled appointments for patients via phone and in person.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Educated patients about medications, procedures and physician's instructions.

Medical Assistant

Peninsula Community Health Services
Port Orchard, WA
01.2020 - 10.2021
  • Administered injections per physician orders while adhering to safety guidelines set forth by the facility's policy manual
  • Compiled patient histories by interviewing them regarding their medical history, family history, current medications or treatments they are undergoing
  • Supported physicians in examinations, procedures, and diagnostic tests
  • Prioritized patient needs identified through phone, electronic, and walk-in communication to comply with established guidelines
  • Provided excellent customer service to patients by answering questions about medical procedures and insurance policies
  • Performed EKG testing under the direction of a cardiologist or other specialist.

Dental Receptionist

Peninsula Community Health Services
Port Orchard, WA
07.2019 - 01.2020
  • Answered and managed incoming calls to schedule patient appointments and confirm upcoming appointments
  • Greeted patients, verified insurance information and scheduled appointments in a timely manner
  • Answered questions from patients about their insurance plans or benefits related to treatments provided by the dentist's office
  • Contacted insurance companies to verify patient eligibility and coverage
  • Operated dental office software and managed patient records with confidentiality
  • Received and processed payments for services rendered, including cash and credit transactions.

Education

Certification in Clinical Medical Assisting -

InReach Apprenticeship
Olympia, WA
05.2021

Diploma in General Studied -

Central Kitsap High School
Silverdale, WA
06.2015

Skills

  • EMR / EHR
  • Vital Sign Obtaining and Monitoring
  • Problem-Solving
  • Critical Thinking
  • Operating EKG Equipment
  • Companionship and emotional support
  • Updating Medical Records
  • Medication Administration
  • Attention to Detail
  • Clear Communication
  • Routine Laboratory Testing
  • Adaptable
  • Immunization Administration
  • Adaptability and Flexibility
  • Procedure Assistance
  • Patient Management
  • Payment Processing
  • Professionalism

References

References available upon request

Certification

NHA certification: Certification #R6F3G3M9

References

References available upon request.

Timeline

Medical Assistant

MultiCare
05.2024 - Current

Medical Assistant

Medical Assistant
03.2023 - 10.2023

Lead Medical Assistant

Peninsula Community Hlth Svcs
08.2022 - 03.2023

Medical Assistant

CHI Franciscan Health
10.2021 - 08.2022

Medical Assistant

Peninsula Community Health Services
01.2020 - 10.2021

Dental Receptionist

Peninsula Community Health Services
07.2019 - 01.2020

Certification in Clinical Medical Assisting -

InReach Apprenticeship

Diploma in General Studied -

Central Kitsap High School

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Chelleese Paulsen