Chellice Carter
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
Oakland Macomb Obstetrics and Gynecology
Rochester Hills, MI
01.2024 - Current
- Inputted patient demographic data into electronic health record system.
- Answered incoming calls in a professional manner.
- Provided customer service by answering patient questions and addressing concerns.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Coordinated with patients and healthcare professionals to meet patient needs.
Mobile Expert
T-Mobile
Chesterfield, MI
11.2021 - 01.2024
- Provided customer service and technical support for mobile devices, tablets, and other wireless products.
- Assisted customers in setting up new devices and transferring data from old to new devices.
- Educated customers about their device's features and how to maximize its potential usage for productivity or entertainment purposes.
- Recommended additional accessories or services that would complement the customer's device experience.
Service Desk Specialist
Kelly Services
Troy, MI
07.2016 - 07.2021
- Resolved all issues professionally and in a timely manner
- Schedules and coordinates logistics for meetings and events
- Responsible for interviewing schedules and new hire coordination
- Working in a team with other Administrative Assistants
- Utilized strong interpersonal and communications skills to serve customers
- Responsible for multi-tasking different projects at the same time.
Education
Associates Degree - General Studies
Macomb Community College
Warren, MISkills
- Adaptable and Flexible
- Multi-Tasking
- Microsoft Office
- Time Management
- Customer Assistance
- Strong Communication and Interpersonal Skills
- Positive Customer Engagement
- Customer service
- Call handling
- Scheduling appointments
- Phone etiquette
- Verbal and written communication
- Appointment scheduling
- Strong empathy
- EMR
Timeline
Patient Service Representative
Oakland Macomb Obstetrics and Gynecology
01.2024 - Current
Mobile Expert
T-Mobile
11.2021 - 01.2024
Service Desk Specialist
Kelly Services
07.2016 - 07.2021
Associates Degree - General Studies
Macomb Community College
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