Summary
Overview
Work History
Education
Skills
Education
Timeline
Generic

Chellsea Szwalla

Cape Coral,Florida

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.


Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

10
10
years of professional experience

Work History

Customer Service Representative /Outbound Call Center Agent

Lee Health System
12.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Organized and detail-oriented with a strong work ethic.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.

Front Desk Receptionist

Debra M Hopp D.C , P.A
11.2022 - Current
    • Coordinated patient scheduling, check-in, check-out and payments for billing.
    • Adhered to strict HIPAA guidelines to protect patient privacy.
    • Managed multi-line phone system and pleasantly greeted patients.
    • Checked patient insurance, demographic, and health history to keep information current.
    • Helped patients complete necessary medical forms and documentation.
    • Organized paperwork such as charts and reports for office and patient needs.
    • Maintained current and accurate medical records for patients.
    • Supported office staff and operational requirements with administrative tasks.
    • Transcribed phone messages and relayed to appropriate personnel.
    • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.

Administrative Assistant

Mastec
03.2021 - 11.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Multiple reports done in timely manner
    • Dailyaily revenue by entering LMRs for work done for that day

Traffic Control Flagger

Southern Traffic Supplies
09.2020 - 01.2021
  • Used flagging tools such as stop and slow paddle and red flag.
  • Patiently directed motorists towards detours and alternate routes.
  • Actively alerted construction crew about vehicles failing to obey signals, preventing accident and injury.
  • Intimately familiar with flagging safety regulations and equipment as published by OSHA.
  • Provided essential instructions to foremen, crew chiefs and other flaggers.
  • Accustomed to nighttime flagging in high traffic areas.

Sales Associate

Dollar General
04.2020 - 09.2020
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Prepared cash deposits up to $3000 with zero discrepancies.
  • Helped customers by responding to inquiries and locating products.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Planned and followed through with inventory management for each store.
  • Stayed on top of changes in company offerings and policies by staying in frequent contact with service, inventory management and technical personnel.

Sales Administrative Assistant

Mast Family Culligan Water
06.2019 - 09.2019
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
  • Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
  • Performed billing, collection, disburse funds from cash account to pay invoices, and ensured accounts are balanced.
  • Supported clerical needs, including taking messages, scanning documents and routing business correspondence.
  • Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.

Bank Teller

First Bank
08.2015 - 08.2018
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Processed customer transactions hourly while demonstrating extreme attention to detail.
  • Recommended bank products and services to current and prospective customers.
  • Processed customer transactions, including loan payments, safe deposit boxes and check-cashing.
  • Counted as much as $1,000,000.00 in daily funds with manual and machine-assisted methods.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Entered transactions into computer and issued customer receipts.
  • Identified and eliminated errors when balancing ATM transactions, teller cash dispensers and teller cash recyclers.
  • Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy.

Education

Associate of Science - Radiology

Heritage Institute
Fort Myers, FL
02.2011

High School Diploma -

Riverdale High School
Fort Myers Fl
08.2009

Skills

  • Adept in Excel and Microsoft Office
  • Customer service skills
  • Accurate money handling
  • Data entry
  • Ability to prioritize
  • Accounts payable and receivable
  • File and data retrieval systems
  • Advanced complex problem solving skills
  • Team player mentality
  • Outgoing personality
  • Confidentiality and Data Protection
  • Strong Organizational Skills
  • Active listening
  • Critical thinking
  • Call center experience
  • Problem resolution
  • Professional telephone demeanor

Education

other,other

Timeline

Customer Service Representative /Outbound Call Center Agent

Lee Health System
12.2023 - Current

Front Desk Receptionist

Debra M Hopp D.C , P.A
11.2022 - Current

Administrative Assistant

Mastec
03.2021 - 11.2022

Traffic Control Flagger

Southern Traffic Supplies
09.2020 - 01.2021

Sales Associate

Dollar General
04.2020 - 09.2020

Sales Administrative Assistant

Mast Family Culligan Water
06.2019 - 09.2019

Bank Teller

First Bank
08.2015 - 08.2018

Associate of Science - Radiology

Heritage Institute

High School Diploma -

Riverdale High School

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Chellsea Szwalla