Chellsea Washington
Cypress,TX
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Finance Support Associate
Federal Government Agency
06.2019 - 12.2021
- Supported team with knowledgeable administrative assistance.
- Gathered, organized and input data into DIS.
- Demonstrated computer skills for data entry and answered broad variety of inquiries.
- Created, prepared, and delivered reports to various departments.
- Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience.
- Reviewed applicant documents for accuracy and completion.
- Displayed flexibility to adapt to quarterly policy changes and database re-organization.
- Monitored employee and applicant interactions to assess quality of service.
- Maintained compliance with Department of State requirements.
- Evaluated client progress toward established annual and quarterly goals with an increase of 85%.
Service Manager
Wells Fargo
10.2012 - 12.2018
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Met with customers to discuss service needs and offer available solutions.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained records of service transactions and customer feedback for future reference.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Analyzed service reports to identify areas of improvement.
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Developed department processes and procedures to boost customer satisfaction.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Ear, Nose, & Throat Technician
Texas Women's Hospital
01.2010 - 12.2012
- Educated patients and families on disease processes, medications and treatments.
- Provided physical assessments, medication, and chronic disease management to home health patients.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Monitored vital signs, developed and implemented care plans, and documented patient progress.
- Coordinated with other healthcare team members to support patient needs.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Educated family members and caregivers on patient care instructions.
Service Manager
HEB Grocery Store
09.2008 - 10.2012
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Analyzed service reports to identify areas of improvement.
- Implemented strategies to increase customer service satisfaction ratings.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
High School Diploma -
Cypress Woods High School
Cypress, TX06.2009
Bachelor of Science - Healthcare Administration
Sam Houston State University
Huntsville, TX12.2023
Master of Science - Nursing Administration
Sam Houston State University
Huntsville, TX05.2026
Skills
- Creativity and Adaptability
- Oversee Program Operations
- Excellent Communication
- Inventory Management
- Organization and Time Management
- Microsoft Office
- Production Preparation
- Program Monitoring
- Customer Needs Assessments
- Operational Efficiency
Certification
- First Aid/CPR Certified
Additional Information
Previous employer's information, letters of recommendations, and non-relative references cheerfully available upon request.
Timeline
Finance Support Associate
Federal Government Agency
06.2019 - 12.2021
Service Manager
Wells Fargo
10.2012 - 12.2018
Ear, Nose, & Throat Technician
Texas Women's Hospital
01.2010 - 12.2012
Service Manager
HEB Grocery Store
09.2008 - 10.2012
High School Diploma -
Cypress Woods High School
Bachelor of Science - Healthcare Administration
Sam Houston State University
Master of Science - Nursing Administration
Sam Houston State University