Chellsey Ricca
Clute,TX
Summary
Detail-oriented Project Coordinator with 5 years of experience in managing projects and a solid 10 + years background in customer service. Adept at data entry, including accurate invoicing and payment tracking, ensuring meticulous financial documentation and smooth project operations. Proven ability to organize and analyze data to support project timelines and budgets, while maintaining effective communication with clients. Utilizes strong organizational skills and attention to detail to enhance project efficiency and drive successful outcomes. Known for combining technical proficiency with a customer-centric approach to deliver high-quality results.
Overview
14
14
years of professional experience
Work History
Project Coordinator
Automation & Controls Engineering / AWC
2020.01 - Current
- Kept projects on schedule.
- Supervised multiple projects from project start through delivery by prioritizing needs.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Created job files for each project and maintained current data in each file.
- Played an active role in brainstorming sessions held for the purpose of generating innovative ideas and solutions.
- Monitored budgets effectively, ensuring resource allocation was optimized for project success.
- Maintained database and spreadsheets with accurate information.
- Improved client satisfaction with timely updates and transparent communication.
- Tracked invoicing to ensure timely payment schedules.
- Responded to requests for information to inquiring parties.
- Assisted with onboarding newly hired staff members.
- Assigned and registered staff members with the needed training using HASC and ISTC per the requirements of the job site.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Ensured prompt resolution of any conflicts or obstacles encountered during the course of a project's execution phase, helping maintain smooth workflow across departments involved in its completion process.
- Kept corporate and client information confidential, adhering to data safety measures.
- Developed training materials and instruction manuals on different aspects of the position.
- Performed multiple different responsibilities including Service Coordination, warehouse assistance and Field Service Coordination.
DOCUMENT CONTROL SPECIALIST
Enerstaff Llc
2019.11 - 2019.12
- Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities
- Uploaded document information to excel
- Kept track of the transfers of the documents via excel
- Helped support management by assisting in time keeping, creating log sheets and inputting data for equipment.
CUSTOMER SERVICE ADVISOR
Gulf Coast Toyota Service
2016.10 - 2019.10
- Offered exceptional customer service to all new and current customers
- Guaranteed positive customer experiences and resolved all customer complaints
- Confirmed customers needs on the vehicle and offered up-sale's to increase company profit and benefit customers
- Uses Excel and MS Word daily to keep track of customers in the shop and track company profit gains
- Contact customers daily to keep informed of vehicles progress.
BUSINESS DEVELOPMENT CONSULTANT
Gulf Coast Auto Park
2014.09 - 2016.10
- Answered an average of 50+ calls per day which required addressing customer service needs, solving problems and providing maintenance information in regards to needed services on their vehicles
- Made 100+ phone calls daily in a timely and productive manner to increase the dealership customer base
- Increased Customer Service experience month over month via customer survey totals for completely satisfied customer service
- Scheduled vehicle maintenance in a manner to optimize shop capacity and technician efficiency
- Was in charge of training and recruiting successful new hires and creating schedules.
RECEPTIONIST
Gulf Coast Ford
2012.09 - 2013.07
- Answered hundreds of phone calls daily
- Solved customer issues quickly and efficiently
- Sorted and organized multiple types of files using excellent organizational skills
- Also continued to perform cashier duties part time for dealership.
CASHIER
Gulf Coast Nissan
2010.08 - 2012.09
- Handled all cash, credit and check purposes
- Provided a detailed explanation of services rendered to customer per their repair order
- Kept track of customer loyalty programs
- Ran a daily report of all transactions
- Performed weekly duties of payroll deposits.
Education
High School Diploma -
Brazoswood High School
Lake Jackson, TX2012
Skills
- Strong skills in Microsoft Office including Word and Excel
- Efficient in the use of multiple software's
- Creative problem solver
- Strong leadership abilities
- Excellent communication skills
- Quick learner
- Project Coordination
- Documentation Management
- Project Scheduling
- Time Management
- Detail Oriented
Timeline
Project Coordinator
Automation & Controls Engineering / AWC
2020.01 - Current
DOCUMENT CONTROL SPECIALIST
Enerstaff Llc
2019.11 - 2019.12
CUSTOMER SERVICE ADVISOR
Gulf Coast Toyota Service
2016.10 - 2019.10
BUSINESS DEVELOPMENT CONSULTANT
Gulf Coast Auto Park
2014.09 - 2016.10
RECEPTIONIST
Gulf Coast Ford
2012.09 - 2013.07
CASHIER
Gulf Coast Nissan
2010.08 - 2012.09
High School Diploma -
Brazoswood High School
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