Chellsie Quinones
Fredericksburg,VA
Summary
To apply my bilingual receptionist skills of 7+ years. My customer service skills of 7+ years. Also apply my medical assistant and mental health experience to help with my work . Able to work well with other and works well with computer systems. Friendly Inbound Call Center Representative with many years of experience using company policies and practices to establish professional and positive relationships with customers. Self-directed and hardworking individual possessing outstanding phone demeanor and excellent data entry abilities. Organized multitasker dedicated to actively contributing to organizational growth.
Overview
8
8
years of professional experience
Work History
Customer Service Inbound
My Revelation & Consulting
06.2023 - Current
- Inbound CSR agent.
- Assistant with a veteran with their authorization.
- Help veterans and their families understand what type of service they will receive.
- Help the provider with the appointment and with information on authorization.
- Maintained strong call control and quickly worked through scripts to address problems.
- Maintained accurate records of incoming calls in internal database.
Medical Assistant
Sophia Medical Associates
01.2021 - 08.2023
- Using computer applications.
- Answering telephones.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assisted back-office patient processes to reduce office wait times.
- Supported administrative staff by processing payments.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Registered new patients into practice management software program accurately entering demographic information.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Filed insurance claims forms in accordance with applicable regulations.
- Executed account updates and noted account information in company data systems.
Customer Service
Alorica
08.2019 - 04.2020
- Maintaining a positive, empathetic and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Communicating with customers through phone calls and chat
- To further assist customer with payments with bills or general questions
- Acknowledging and resolving customer complaints
- Knowing our products inside and out so that you can answer questions
- Processing orders, forms, applications, and requests
- Keeping records of customer interactions, transactions, comments and complaints
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Ensure customer satisfaction and provide professional customer support
Admin Assistant
Mary Washington Hospital
11.2016 - 06.2019
- Greet and welcome guests to the hospital
- Answer, screen and forward incoming phone calls to the appropriate team member
- Provides callers with information such as company address, directions to the company location, company fax numbers, company website and other related information
- Send nightly fax of physician on call and administration on call
- Maintaining office security by following safety procedures and controlling building Access via front desk
- Modifying appointment and entering appointment
Dispatcher
Allied Universal Security Services, Systems and Solutions
10.2016 - 04.2019
- Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry
- Obtains help by sounding alarms
- Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers
Education
High school -
Massaponax high school
01.2012
Skills
- Anatomy
- Medical Terminology
- Insurance coding (ICD-9, CPT, HCPCS)
- Bookkeeping
- Time Management
- CRM documentation
- Account updating
- Organization
- Attention to detail
- Quality Focus
Timeline
Customer Service Inbound
My Revelation & Consulting
06.2023 - Current
Medical Assistant
Sophia Medical Associates
01.2021 - 08.2023
Customer Service
Alorica
08.2019 - 04.2020
Admin Assistant
Mary Washington Hospital
11.2016 - 06.2019
Dispatcher
Allied Universal Security Services, Systems and Solutions
10.2016 - 04.2019
High school -
Massaponax high school
Similar Profiles
Emma SimpsonEmma Simpson
Front Office Associate/Medical Assistant at Revelation Spine CenterFront Office Associate/Medical Assistant at Revelation Spine Center
Janessa R. MartiJanessa R. Marti
Operations Manager at Revelation MachineryOperations Manager at Revelation Machinery
Mitchell BellMitchell Bell
SVP Operations at Revelation Pharma LLCSVP Operations at Revelation Pharma LLC
Faustina MillsFaustina Mills
Licensed Practical Nurse at Encompass Health Rehabilitation HospitalLicensed Practical Nurse at Encompass Health Rehabilitation Hospital
A'mya ToddA'mya Todd
Logistics Associate at AmazonLogistics Associate at Amazon