Chelly Reyna
Kingwood
Summary
Detail-oriented professional with a strong background in training and operational procedures. Skilled in communication and time management, consistently improving customer experiences and ensuring compliance with safety protocols.
Overview
2
2
years of professional experience
2026
2026
years of post-secondary education
1
1
Certification
Work History
Crew Trainer
McDonald's Restaurant
Kingwood
11.2023 - 09.2025
- Trained new crew members on operational procedures and customer service standards.
- Assisted in maintaining cleanliness and organization of the restaurant environment.
- Demonstrated food preparation techniques to uphold quality and safety standards.
- Monitored crew performance to ensure adherence to company policies and protocols.
- Provided feedback and support to team members during peak hours.
- Facilitated training sessions on safety practices and emergency procedures.
- Engaged with customers to enhance their dining experience and address concerns.
- Instructed new team members on correct procedures for operations.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Stayed up to date on requirements of all team positions to optimize training.
- Ensured that all safety protocols were followed during training sessions.
- Encouraged open communication between trainees and management throughout the learning process.
- Assisted management in developing strategies to improve customer service standards.
Cleaner
Unpaid Voluntary Work
Kingwood
05.2024 - 12.2024
- Maintained cleanliness in public areas by sweeping and mopping floors.
- Assisted in organizing supplies for cleaning tasks and events.
- Disinfected surfaces regularly to promote hygiene standards.
Education
Kingwood Park High School
Kingwood, TXSkills
- Employee training
- Customer service
- Food safety
- Operational procedures
- Communication skills
- Time management
- Problem solving
- Attention to detail
- Safety compliance
- Multitasking ability
- Feedback delivery
- Food safety understanding
- Multitasking and organization
- Cleaning and sanitation
Languages
English
Native/ Bilingual
Spanish
Limited
sign language
Limited
Certification
- Food safety handler
Accomplishments
- employee of the month x2
Timeline
Cleaner
Unpaid Voluntary Work
05.2024 - 12.2024
Crew Trainer
McDonald's Restaurant
11.2023 - 09.2025
Kingwood Park High School