Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Work Availability
Work Preference
Timeline
Generic

Chelrina Gladney

St Louis,MO

Summary

Dynamic professional with extensive experience in housekeeping at Union Station Hotel, enhancing guest satisfaction through efficient room turnover and adherence to high cleanliness standards. Proven ability to identify improvement opportunities and collaborate effectively with teams. Skilled in housekeeping coordination and communication, ensuring a safe and organized environment.

Offering strong organizational abilities and keen eye for detail, eager to learn and develop in housekeeping environment. Brings commitment to maintaining high standards of hygiene and cleanliness, alongside ability to follow safety guidelines effectively. Ready to use and develop skills in team leadership and efficient cleaning practices in Housekeeping Lead role.

Professional and experienced housekeeping supervisor prepared for leadership roles. Skilled in team collaboration, prioritizing cleanliness, and ensuring high standards. Known for reliability and adaptability in dynamic environments. Strong focus on efficiency, organization, and maintaining exceptional service quality.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Housekeeping

Union Station Hotel
09.2024 - 02.2025
  • Expedited room turnover rates by promptly communicating checkout information to housekeeping staff.
  • Identified opportunities for improvement within the housekeeping department, contributing to overall hotel performance enhancements.
  • Facilitated smooth room transitions by coordinating closely with housekeeping staff on occupancy status updates.
  • Collaborated with housekeeping staff for timely room turnovers, enhancing guest experience.
  • Maintained a clean working environment by adhering to housekeeping guidelines, promoting workplace safety and organization.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Maintained clean and safe living spaces for patients by performing light housekeeping duties regularly.
  • Collaborated with hotel management to develop strategies for continuous improvement in the housekeeping department.
  • Improved cleanliness and guest satisfaction by providing thorough and efficient housekeeping services.
  • Maintained facility to computer standards through proper maintenance, repair and housekeeping.
  • Performed light housekeeping tasks to maintain a clean and safe living environment for clients.

Patient Care

Christian Northeast Hospital
08.2022 - 10.2023
  • Improved patient care by developing and implementing individualized nursing plans.
  • Facilitated interdisciplinary team meetings to review patient care plans and progress, ensuring cohesive approach to patient care.
  • Collaborated with multidisciplinary teams for comprehensive patient care and optimal outcomes.
  • Enhanced patient care by conducting thorough physical examinations and medical histories.
  • Enhanced patient care by accurately performing neurophysiological tests and assessments.
  • Enhanced patient care by efficiently managing medical records and coordinating appointments.
  • Developed and implemented individualized patient care plans.
  • Enhanced patient care by accurately performing and recording laboratory tests.
  • Assisted healthcare providers in streamlining administrative processes for better patient care.
  • Implemented and monitored patient care plan and equipment.

Donor Processor/Phlebotomist

Octapharma Plasma Center
07.2019 - 05.2021
  • Completed quality control assessment on equipment used in donor screening process.
  • Collaborated with other team members on special projects or events, such as mobile blood drives or community outreach programs.
  • Assisted in marketing efforts to attract new donors, expanding the pool of potential life-saving contributions.
  • Implemented new procedures to increase donor retention rates, resulting in more consistent donations.
  • Participated in regular staff meetings to discuss donor issues, share ideas for improvement, and maintain open lines of communication amongst team members.
  • Cleaned and disinfected surfaces, equipment and spaces according to procedures and frequency schedule.
  • Increased awareness about the importance of blood donation through participation in educational events targeting local schools and businesses.
  • Reviewed donor card for complete and accurate information and confirmed donor acceptability.
  • Developed effective communication skills with individuals from diverse backgrounds, fostering an inclusive environment at the donation center.
  • Consistently met daily collection goals while maintaining high-quality standards within each step of the process.
  • Conducted thorough pre-donation screenings to ensure donor eligibility and maintain safety standards.
  • Determined donor suitability through screening tests, hematocrit and vital signs.
  • Assisted donors in person or over phone by answering questions.
  • Streamlined the donor registration process, ensuring accurate and timely data entry.
  • Assisted with staff training initiatives to ensure a knowledgeable team capable of handling various situations related to blood donation.
  • Maintained detailed records of all donations, ensuring accuracy for future reference and analysis purposes.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Maintained a clean and organized donor processing area, promoting a safe and comfortable environment for donors.
  • Matched purchase orders with invoices and recorded necessary information.
  • Input financial data and produced reports using [Software].
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Conducted venipuncture and other CT procedures.
  • Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.

Donor Processor

Interstate Blood Bank
09.2018 - 01.2020
  • Facilitated seamless handoffs between the different stages of the donation process, improving overall workflow efficiency.
  • Enhanced donor satisfaction by providing efficient and professional service during the donation process.
  • Provided exceptional customer service, addressing any concerns or questions from donors in a professional manner.
  • Supported other departments as needed, demonstrating adaptability and a willingness to contribute to the overall success of the organization.
  • Improved overall donation center efficiency by effectively managing donor flow and scheduling appointments.
  • Contributed to quality assurance measures by adhering strictly to established protocols for sample collection and storage.
  • Cleaned and disinfected surfaces, equipment and spaces according to procedures and frequency schedule.
  • Increased awareness about the importance of blood donation through participation in educational events targeting local schools and businesses.
  • Reviewed donor card for complete and accurate information and confirmed donor acceptability.
  • Consistently met daily collection goals while maintaining high-quality standards within each step of the process.
  • Developed effective communication skills with individuals from diverse backgrounds, fostering an inclusive environment at the donation center.
  • Determined donor suitability through screening tests, hematocrit and vital signs.
  • Assisted donors in person or over phone by answering questions.
  • Streamlined the donor registration process, ensuring accurate and timely data entry.
  • Assisted with staff training initiatives to ensure a knowledgeable team capable of handling various situations related to blood donation.
  • Conducted thorough pre-donation screenings to ensure donor eligibility and maintain safety standards.
  • Maintained a clean and organized donor processing area, promoting a safe and comfortable environment for donors.

Mail Sorter

Dhl
06.2016 - 03.2018
  • Received and sorted incoming mail, ensuring accurate delivery to intended recipients.
  • Reviewed incoming mail for proper date, postage and barcode scans.
  • Collaborated with team members to ensure timely processing of high-volume mail shipments.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Maintained a clean and organized work environment for optimal sorting efficiency.
  • Assisted in the training of new employees, sharing best practices for efficient mail sorting processes.
  • Scanned incoming pieces, logging and uploading information into mail-tracking system to support resolution of future inquiries.
  • Supported postal service operations by performing additional tasks as needed, such as package handling or customer assistance.
  • Evaluated mail trays to determine proper placement.
  • Enhanced mail sorting efficiency by implementing automated sorting systems.
  • Labeled, weighed and processed mail and packages for efficient distribution.
  • Followed safety protocols while handling and sorting mail for personal safety purposes.
  • Utilized physical strength to move mail and packages of varying sizes and weights.
  • Maintained clean and organized mail room to promote safety and efficiency.
  • Inspected mail for damages and took appropriate action to deliver in good condition.
  • Operated postal machines, including postage meters and mail-processing machines.
  • Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient.
  • Maintained high level of confidentiality with mail items in line with regulations.
  • Maintained mailroom supply inventories, purchase orders and vendor supplies.
  • Updated and maintained mailing lists and customer records.
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.

Call Center

GC Services Call Center
02.2013 - 04.2014
  • Trained new hires on call center procedures, systems, and best practices to facilitate their smooth integration into the team.
  • Optimized call center operations by introducing advanced telecommunication systems and effective workforce management techniques.
  • Answered up to [Number] incoming calls in busy, fast-paced global call center.
  • Streamlined call center operations for increased efficiency through optimizing scheduling, staffing, and performance tracking processes.
  • Used call center checklist to add value to department and consistently meet call quality standards.
  • Streamlined call center operations to improve efficiency, reduce hold times, and enhance overall customer experience.
  • Streamlined call center operations by implementing efficient scheduling and training processes.
  • Streamlined call center operations for increased efficiency by implementing effective team training programs.

Cashier

Aldi Foods
11.2010 - 01.2012
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Learned duties for various positions and provided backup at key times.

Education

Cna/phlebotomist - Medical Field

Saint Louis College of Health Careers
St Louis, MO
08-2016

High School Diploma -

Beaumont High School
St Louis, MO
05-2004

Skills

  • Housekeeping
  • General housekeeping
  • Housekeeping services
  • Housekeeping and cleaning
  • Housekeeping and laundry
  • Pharmacy housekeeping
  • Good housekeeping

Accomplishments

  • Worked 30 overtime hours during the holiday season at the request of management.
  • Cleaned and replenished supplies for up to [Number] rooms per shift.
  • Cleaned up to [Number] houses per day in accordance with a [Number]-point checklist.
  • Cleaned an average of [Number] homes per day.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Resolved product issue through consumer testing.
  • Documented and resolved [Issue] which led to [Results].
  • Supervised team of [Number] staff members.
  • Achieved [Result] through effectively helping with [Task].
  • Collaborated with team of [Number] in the development of [Project name].

Certification

  • [Area of certification] Training - [Timeframe]
  • Certified [Job Title], [Company Name] - [Timeframe]
  • Licensed [Job Title] - [Timeframe]
  • [Area of expertise] License - [Timeframe]

Languages

English
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Work Location

On-SiteRemote

Important To Me

Career advancementWork-life balanceFlexible work hoursPaid sick leavePaid time offWork from home optionHealthcare benefits401k match4-day work week

Timeline

Housekeeping

Union Station Hotel
09.2024 - 02.2025

Patient Care

Christian Northeast Hospital
08.2022 - 10.2023

Donor Processor/Phlebotomist

Octapharma Plasma Center
07.2019 - 05.2021

Donor Processor

Interstate Blood Bank
09.2018 - 01.2020

Mail Sorter

Dhl
06.2016 - 03.2018

Call Center

GC Services Call Center
02.2013 - 04.2014

Cashier

Aldi Foods
11.2010 - 01.2012

Cna/phlebotomist - Medical Field

Saint Louis College of Health Careers

High School Diploma -

Beaumont High School

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Chelrina Gladney