Chelsey Anglin
Cedartown,GA
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
9
9
years of professional experience
Work History
Sorter
Thrift Books
Austell, GA
03.2023 - 11.2023
- Managed the sorting of incoming and outgoing materials to ensure accuracy.
- Inspected items for damage, defects or discrepancies prior to sorting.
- Collaborated with other sorters in order to meet daily production goals.
- Organized sorted items into designated areas for further processing or shipment.
- Utilized RF scanners to scan barcodes on products for tracking and inventory management purposes.
- Reported any problems with machinery or supplies immediately to supervisors.
- Ensured that all safety guidelines were strictly followed at all times.
- Trained new employees on proper sorting techniques and procedures.
- Identified any issues regarding product labels, sizes, colors., during the sorting process.
- Cleaned work area regularly so as not to impede productivity or efficiency levels.
- Inspected items while sorting to meet criteria and maintain established rate per man hour.
- Identified and separated recyclable materials from waste.
- Maintained a clean and organized work area to ensure a safe working environment.
- Communicated effectively with supervisors to report any issues or discrepancies.
- Inspected items for defects and quality assurance before sorting.
- Marked materials with grade or acceptance status.
Associate
Walmart
Cartersville, GA
10.2016 - 12.2021
- Reported any discrepancies or errors in pricing or inventory levels to management.
- Helped customers locate items within the store using the inventory system.
- Operated equipment such as scanners and scales correctly during checkout process.
- Encouraged customers to sign up for loyalty programs or store credit cards.
- Assisted customers with selecting items and answering questions about products.
- Provided customer service support for inquiries, complaints, and returns.
- Trained new associates on store operations, policies, and procedures.
- Performed cash register functions accurately and efficiently.
- Processed payments using point-of-sale systems.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Handled incoming calls from customers regarding orders or other inquiries.
- Researched information related to merchandise availability or pricing.
- Built relationships with customers by providing friendly customer service.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered store and merchandise questions and led customers to wanted items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Computed purchases and received and processed cash or credit payment.
- Assisted customers with online grocery orders, answering questions and providing helpful information.
- Provided customer support for technical issues related to the online ordering process.
- Managed inventory levels to ensure availability of products for customers.
- Developed strategies to improve customer satisfaction ratings with online grocery services.
- Implemented procedures for processing returns or refunds due to incorrect items ordered by customers.
- Tracked shipments from suppliers and ensured timely delivery of goods for customers.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Secured and stored items until customer pickup.
- Satisfied customers with quick, accurate service under tight deadlines.
- Scanned items when pulling from shelves to update system stock information.
- Suggested comparable products to replace out-of-stock items.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Verified that all coupons were valid prior to processing them into the system.
- Adhered to company policies concerning returns, exchanges, refunds., including proper documentation completion.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Answered phone calls to assist customers with questions and orders.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Checked personal identifications during alcohol and tobacco sales.
- Inspected garments for damages and reported any issues to management.
- Folded, hung, and organized clothes in a neat and orderly fashion in the fitting rooms.
- Maintained a clean and inviting atmosphere in the fitting room area.
- Ensured all products were accurately tagged with price tags before displaying them on shelves.
- Greeted customers as they entered the fitting room area and provided them with assistance if needed.
- Provided excellent customer service by answering questions about merchandise or store policies.
- Monitored activity in the dressing room areas to ensure that no theft was taking place.
- Helped decrease clothing theft by limiting number of items customers could try on in fitting rooms.
- Processed returns by repackaging, tagging and restocking items.
- Answered incoming calls and directed them to the appropriate department or individual.
- Maintained a professional demeanor while handling customer calls.
- Greeted callers and identified their needs quickly and accurately.
- Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
- Paged employees over PA system to ensure prompt connection with callers.
- Alerted staff of emergency information and general announcements using PA system.
- Greeted customers and provided assistance with the self-checkout process.
- Monitored self-checkout area to ensure smooth operations and compliance with safety guidelines.
- Provided troubleshooting support when technical issues arose during checkout transactions.
- Trained new employees on how to use the self-checkout machines properly.
Theater Usher
Carmike Cinemas
Cartersville, GA
10.2014 - 10.2016
- Greeted patrons and provided them with theater information.
- Monitored the theater to ensure a quiet environment during performances.
- Provided assistance to late arriving guests.
- Cleaned up spilled drinks or snacks throughout the theater area.
- Inspected restrooms periodically throughout shifts to check cleanliness levels.
- Complied with health and sanitation practices and procedures.
- Determined authenticity and applicability of presented tickets.
- Greeted and assisted customers to foster positive experiences.
- Assisted patrons with handicaps to appropriate seating.
- Maintained positive working relationship with fellow staff and management.
- Greeted customers and provided them with information about movie showtimes.
- Ensured theater cleanliness by sweeping aisles and wiping down surfaces between shows.
- Monitored guests during movie screenings to ensure that everyone was following theater policies.
- Collected and took out garbage from concession stand and bathroom bins.
- Swept food, debris and trash off of lobby and movie room floors.
- Took misplaced customer items to lost and found areas and reported complex issues to supervisors.
- Patrolled hallways and movie rooms during show times and performed security procedures.
- Performed ushering duties and assisted customers with seating.
- Conducted routine cleaning of theaters between showings to maintain a clean and safe environment.
- Monitored theater equipment and facilities, reporting any malfunctions or issues to management promptly.
Education
High School Diploma -
Cass High School
White, GA05-2015
Skills
- Quality grading
- Damaged goods handling
- Workstation housekeeping
- Effective communication
- Customer service
- Teamwork
- Team collaboration
- Reliability
- Multitasking
- Communication Skills
- Time management abilities
- Adaptability
- OSHA compliance
- Return processing
- Organization
- New teller training
- Professionalism
- Strong communication and interpersonal skills
- Operate cash registers
- Flexible hours
- Stock replenishment
- Damaged goods returns
- Dressing room maintanence
- Returns and exchanges
- Telephone Etiquette
- Loss prevention strategies
- Problem-solving abilities
- Self motivation
Languages
English
Native/ Bilingual
Timeline
Sorter
Thrift Books
03.2023 - 11.2023
Associate
Walmart
10.2016 - 12.2021
Theater Usher
Carmike Cinemas
10.2014 - 10.2016
High School Diploma -
Cass High School
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