Chelse Matos
The Bronx,NY
Summary
Proven achiever with experience at Rising Stars Child Care and Footlocker Retail, demonstrating exceptional customer service and problem-solving skills. Excelled in creating safe, engaging environments for children and boosting sales through outstanding service. Skilled in teamwork, verbal communication, and efficient time management, consistently meeting employer expectations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Aiming to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Child Caregiver
Rising Stars Child Care
04.2021 - 01.2022
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured child safety through diligent supervision and adherence to established protocols.
- Created a safe environment through routine inspections of play areas, toys, and equipment for potential hazards.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Collaborated with parents to develop individualized care plans addressing specific needs of their children.
- Promoted healthy habits by encouraging regular exercise, outdoor play, and nutritious meals.
- Facilitated naptime routines, creating a calm atmosphere conducive to restful sleep for young children in care facilities or homes settings.
- Improved communication skills by engaging children in age-appropriate conversations and active listening.
- Provided transportation to extracurricular activities, ensuring punctuality and fulfilling parental requests.
- Provided emotional support and guidance to children during difficult times.
- Provided support and guidance to children in conflict resolution.
- Handled daily administrative tasks efficiently to minimize time away from children.
Sales Associate
Footlocker Retail
02.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Education
No Degree - Clinical Care
Mercy College
Dobbs Ferry, NY05.2027
Skills
- Teamwork and Collaboration
- Outgoing Personality
- Verbal/written communication
- Stocking and Receiving
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Supporting personal needs
- Room Cleaning and Restocking
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Footlocker Retail
02.2022 - Current
Child Caregiver
Rising Stars Child Care
04.2021 - 01.2022
No Degree - Clinical Care
Mercy College
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