Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Hi, I’m
CHELSEA BELL
Greensboro,NC
Summary
Overview
4
years of professional experience
Work History
Truist Bank
Mortgage Customer Service Representative
04.2023 - Current
Job overview
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Explained different types of loans pertaining to client situations.
- Developed and maintained relationships with customers, lenders and other third parties.
- Prevented potential financial losses by identifying discrepancies in submitted documents, alerting appropriate parties for resolution.
- Managed high call volume while maintaining professionalism and empathy towards distressed customers facing foreclosure or other challenges.
- Ensured accuracy in data entry tasks, minimizing errors that could result in costly delays or misinformation within the mortgage process.
- Proactively identified solutions for customers experiencing credit issues.
- Improved customer satisfaction by promptly addressing and resolving mortgage-related inquiries and concerns.
- Enhanced borrower retention with proactive communication and follow-up on loan status updates.
- Collaborated with underwriters to expedite loan approval, ensuring timely closings for clients.
Truist Bank
Credit Card Customer Service Representative
04.2022 - 04.2023
Job overview
- Received inbound customer calls related to credit and accounts receivable.
- Processed recurring automated payments and credit card payments.
- Worked with customers to answer questions, resolve disputes and research discrepancies.
- Fielded 60-80 incoming customer calls to deliver high-quality solutions.
- Leveraged deep knowledge and understanding of banking industry to handle customer inquiries with increasing complexity.
- Monitored existing customer accounts for continued creditworthiness based on analysis of past performance and current information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Supported customers with invoices, statements and other basic questions.
Medical Edge Healthcare Group
Registration Technician
07.2020 - 03.2022
Job overview
- Completed registration paperwork, verifying accurate patient information.
- Updated patient contact information to support accurate electronic medical records.
- Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
- Operated standard office software applications to compile data and prepare information and correspondence.
- Processed medical records requests, assuring release only to appropriate parties proper authorization.
Education
Saint Augustine's UniversityRaleigh, NC
BBA from Operations Management
05.2023
University Overview
Guildford Technical Community CollegeGreensboro, NC
Associate of Applied Science from Psychology
05.2019
University Overview
James B. Dudley High SchoolGreensboro, NC
High School Diploma
06.2015
University Overview
Skills
- Customer Service Skills
- Adaptability
- Conflict Resolution
- Ability to Multi-task
- Attention to Detail
- Computer Proficiency
- Organizational Skills
- Client Account Management
- Performance Metrics
- Expense Reporting
- Payment verification
- Wire Transfers
- Year-end reporting
- Statement Review
- Problem-solving abilities
Timeline
Mortgage Customer Service Representative
Truist Bank
04.2023 - Current
Credit Card Customer Service Representative
Truist Bank
04.2022 - 04.2023
Registration Technician
Medical Edge Healthcare Group
07.2020 - 03.2022
Saint Augustine's University
BBA from Operations Management
Guildford Technical Community College
Associate of Applied Science from Psychology
James B. Dudley High School
High School Diploma