Chelsea Aagesen
Murfreesboro,TN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Results-oriented professional with experience in retail management, customer service and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals. Reliable and upbeat sales associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
14
14
years of professional experience
Work History
Merchandise Associate
HomeGoods
09.2024 - Current
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
Store Lead
Men's Wearhouse
08.2010 - 08.2024
- Implemented visual merchandising standards to create an appealing store environment, driving customer engagement and sales growth.
- Streamlined store operations for increased efficiency and productivity through effective delegation of tasks.
- Optimized inventory management processes, reducing stock discrepancies and improving product availability for customers.
- Maintained accurate financial records, including daily cash reconciliations and sales reports for management review.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Boosted sales performance with targeted marketing strategies and in-store promotions. P
- Answered questions about store policies and addressed customer concerns.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Answered product questions and assisted customers in selection and checkout.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products.
- Prioritized helping customers over completing other routine tasks in store.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Recommended complementary purchases to customers, increasing revenue.
- Used in-store system to locate inventory and place special orders for customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Met personal sales goals consistently averaging over $500,000 multiple years in a row as a wardrobe consultant.
Education
No Degree - Textiles, Merchandising, & Design
Middle Tennessee State University
Murfreesboro, TNSkills
- Customer Service
- Retail Management
- Visual Merchandising
- Store Organization
- Cash Management
- Planogram Execution
- Product Rotation
- Sales Experience
- Pricing and Signage Updates
- Display Setup
- Store Layout
- Markdowns and Promotions
- Loyalty Program Promotion
- Reliable and Punctual
- Staff Training and Development
- Scheduling and Time Management
- Team Building and Leadership
- Customer Experience Management
- KPI Tracking
Timeline
Merchandise Associate
HomeGoods
09.2024 - Current
Store Lead
Men's Wearhouse
08.2010 - 08.2024
No Degree - Textiles, Merchandising, & Design
Middle Tennessee State University
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