Chelsea Aaron

Exceeding company expectations, reviewing customer accounts and charges, creating a disposition for a returned item.

• Increased productivity through streamlined processes and system efficiency.
• Distributed returned merchandise to appropriate store departments or palletized for liquidation.
• Unloaded, inspected and stored damaged and returned products.
• Adhered to company safety guidelines to minimize warehouse accidents.
• Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
• Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
• Used hand-held devices and computers (user interfaces).
• Performed general housekeeping and cleaning tasks.
• Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard
• Consistently lifted materials weighing as much as 40 pounds.
• Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
• Learned duties for various positions and provided backup at key times.
• Trained new personnel regarding company operations, policies and services.

• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.
• Informed customers about daily and seasonal specials.
• Bussed and reset tables to keep dining room and work areas clean.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Suggested appropriate food and drink pairings to increase per-ticket sales.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Greeted new customers, discussed specials and took drink orders.
• Used cash registers and credit card machines to cash out customers.
• Checked identification for minimum age for sale of alcoholic beverages.
• Stayed up-to-date on menu changes to help customers make food choices.
• Inspected dishes and utensils for cleanliness.
• Met with chef to review daily specials and menu changes.
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
• Bussed tables during busy periods to assist staff and quickly turn over tables.