Chelsea Adams
San Angelo,TX
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
8
8
years of professional experience
Work History
Census Field Supervisor
United States Census
San Antonio, TX
02.2020 - 11.2020
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Resolved issues through active listening and open-ended questioning, escalating major problems to office supervisor.
- Supervised 36 team members and provided constructive feedback, resulting in higher morale and increased employee retention.
- Developed and implemented office management procedures to increasing training team productivity and accuracy.
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
Account Specialist
Auto Gross
San Antonio, TX
07.2018 - 01.2020
- Obtained pricing deals, negotiated contracts and solidified beneficial agreements.
- Prospected for new customers in target areas or demographics to bring in new business.
- Set up new customer accounts and updated existing profiles with latest information.
- Adhered to standards of quality and service as well as all compliance requirements.
- Developed new business relationships and maintained existing through regular communications and effective account management.
Retention, Sales Specialist
Transcom
San Antonio, TX
07.2017 - 07.2018
- Used software program to research customer accounts to determine whether credits or adjustments needed to be made.
- Interacted with customers daily to provide personalized product guidance, resolve issues and open new accounts.
- Created and implemented sales strategies to successfully meet company targets.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
Medical office Manager
Dr, Rhonda Anderson
Austin, TX
09.2012 - 07.2017
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
Education
Christiana High School
Skills
- Technical Proficiency
- Administration and Reporting
- Compliance Requirements
- Employee Coaching and Motivation
- Managing Operations and Efficiency
- Executive Leadership
- Team Management
- Problem Resolution
- Issue Escalation
- Quality Control Standards
- Employee Engagement
- Field Operations
Timeline
Census Field Supervisor
United States Census
02.2020 - 11.2020
Account Specialist
Auto Gross
07.2018 - 01.2020
Retention, Sales Specialist
Transcom
07.2017 - 07.2018
Medical office Manager
Dr, Rhonda Anderson
09.2012 - 07.2017
Christiana High School
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