Chelsea-Anne Pierre
Brooklyn,NY
Summary
Results-driven professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs. First-rate attention to detail and creative mindset. Ready to apply skills and 9 years of experience to new position with long-term potential.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Program Instructor
National Enrichment Group
New York, NY
03.2023 - Current
- Designed and delivered engaging educational programs for diverse student populations.
- Developed curriculum materials and instructional resources to enhance learning outcomes.
- Implemented assessment strategies to evaluate student progress and adjust teaching methods.
- Collaborated with colleagues to refine program content and improve instructional practices.
- Championed innovative teaching methodologies to foster student engagement and participation.
- Analyzed program feedback to identify areas for improvement and drive continuous enhancement efforts.
- Led group of 5 - 20 students of various age groups from toddlers to adults in instructional setting, maintaining high standards for behavior and safety.
- Cultivated an inclusive learning environment that respected diverse perspectives, fostering peer-to-peer collaboration among students from different backgrounds.
- Enhanced student understanding by incorporating real-world examples and hands-on activities into the program curriculum.
- Implemented innovative teaching techniques that catered to diverse learning styles, resulting in increased student engagement.
- Provided individualized support and resources for students facing challenges, promoting academic success and personal growth.
- Established positive rapport with students and parents alike, maintaining open communication channels for effective problemsolving.
- Adapted lesson plans to accommodate students with special needs or learning difficulties, ensuring equal access to educational opportunities for all individuals regardless of their circumstances.
- Contributed to curriculum design efforts by researching emerging trends in the field and integrating relevant content into existing lesson plans seamlessly.
- Promoted a growth mindset among students by celebrating achievements along the way while also emphasizing the value of learning from setbacks and challenges faced throughout the program.
- Created and developed lesson plans to meet students' academic needs.
- Fostered student curiosity and interest through creative hands-on activities.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Shifted between formal and informal methods of teaching to keep students engaged.
Supervising Manager
National Income Life Insurance Company
Syracuse, NY
09.2024 - 03.2026
- Led training programs to enhance team performance and improve service quality.
- Developed and implemented strategic initiatives to optimize operational efficiency.
- Mentored junior staff, fostering professional growth and knowledge retention within the team.
- Analyzed market trends to inform product offerings and drive sales strategies.
- Monitored compliance with regulatory standards, ensuring adherence across all operations.
- Evaluated team performance metrics, driving improvements in productivity and accuracy.
- Established communication protocols that enhanced collaboration between departments and improved workflow efficiency.
- Facilitated team growth by recruiting top talent, providing ongoing coaching, and creating opportunities for advancement within the organization.
- Navigated complex situations successfully using critical thinking skills, problem-solving abilities, and sound judgment.
- Promoted a culture of accountability among team members by setting clear expectations for individual performance contributions towards shared objectives.
- Established a positive work environment with effective leadership, clear expectations, and open communication.
- Provided strong leadership to enhance team productivity and morale.
- Evaluated hiring, firing, and promotions requests.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Senior Account Manager
The 1%
Long Island, United States
03.2022 - 09.2022
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
- Provided extensive support in sales, technical and business areas to key accounts.
- Motivated team members to meet and exceed sales targets.
- Worked with customers to develop strategic business and account plans.
- Mentored junior account management professionals to develop skills and increase company revenue.
- Obtained pricing deals, negotiated contracts and solidified beneficial agreements.
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
- Collaborated with Executives to determine company goals and translate goals to individual clients needs.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
Dental Assistant
Sana Family Denstistry
Brooklyn, United States
03.2021 - 04.2022
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Explained treatment procedures and instructed patients on home care guidelines.
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Prepared and arranged instruments, medications and required materials for dental procedures.
- Documented patient dental health information, medical history and vital signs for future reference.
- Staged tray for procedures by arranging dental instruments and equipment.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
- Managed office schedules and calendars to coordinate administrative planning and execution.
Receptionist
Sana Family Dentistry
Brooklyn
11.2019 - 03.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed patient referrals to other medical specialists.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
Sales Associate
Adidas
New York, NY
07.2018 - 12.2018
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Informed customers of current store promotions to encourage additional sales purchases.
- Folded and arranged merchandise in attractive displays to drive sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Spoke to customers in native language to increase loyalty and establish relationships.
Sales Associate
Topshop
New York, NY
09.2017 - 06.2018
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items and join reward programs.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used POS system to process sales, returns, online orders and gift card activations.
- Accomplished multiple tasks within established timeframes.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Sale Associate
Reebok
Fair Lawn, NJ
02.2017 - 09.2017
- Delivered exceptional customer service, enhancing overall shopping experience and fostering brand loyalty.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Collaborated with management to develop promotional displays that increased product visibility and customer engagement.
- Resolved customer inquiries and complaints efficiently, maintaining high satisfaction rates and positive relationships.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
- Participated in periodic inventory counts to maintain accurate stock levels.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used in-store system to locate inventory and place special orders for customers.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
Education
High School Diploma -
Elmwood Park Memorial HS
Elmwood Park, NJBachelor of Business - Marketing
Berkeley College
New York, NY07.2026
Skills
Excellent Negotiation Skills
Customer Service
Revenue Generation
Goals and Performance
Teamwork and Collaboration
Time Management
Daily Client Contact
Inside and Outside Sales
Google Docs
Sales Promotion
Professional Relationships
Social Media Platforms
Excellent Written and Verbal Communication
Active Listening
Languages
Haitian Creole
Native or Bilingual
French
Limited Working
Certification
Life + Health NY License
Timeline
Supervising Manager
National Income Life Insurance Company
09.2024 - 03.2026
Program Instructor
National Enrichment Group
03.2023 - Current
Senior Account Manager
The 1%
03.2022 - 09.2022
Dental Assistant
Sana Family Denstistry
03.2021 - 04.2022
Receptionist
Sana Family Dentistry
11.2019 - 03.2020
Sales Associate
Adidas
07.2018 - 12.2018
Sales Associate
Topshop
09.2017 - 06.2018
Sale Associate
Reebok
02.2017 - 09.2017
High School Diploma -
Elmwood Park Memorial HS
Bachelor of Business - Marketing
Berkeley College