Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chelsea Armington

Canyon Lake,TX

Summary

Dedicated and results-oriented professional with a proven track record in various roles, including Regional Service Writer, Account Receivable Lead Claims Auditor, and Sales/Design Consultant. Adept at managing compliance assessments, business relationships, and financial processes. Skilled in accounts payable and receivable, ledger reconciliations, and audit report preparation. Proficient in Dentrix, CDK, Intellidealer, Microsoft Teams, and Microsoft Office. Recognized for optimizing service delivery, improving efficiency, and exceeding sales targets. Seeking a challenging opportunity where my skills in compliance, auditing, and relationship management can contribute to organizational success. References available upon request.

Overview

9
9
years of professional experience

Work History

Regional Service Writer

Ditch Witch Of Central Texas
02.2023 - Current
  • Spearhead communication between clients and service technicians, ensuring timely and accurate resolution of service request.
  • Streamline service in processes, resulting in 65% increase in efficiency in my first quarter with the company.
  • Collaborate with regional teams to optimize service delivery and exceed customer satisfaction targets.
  • Analyze information and apply solutions to department metrics an effort to maximize profitability.
  • Managed ownership of personal training, and led technicians to stay on track with training.
  • Serving customers with a sense of urgency and providing superior customer support throughout their visit. Guiding technicians to stay on task and daily communication with customers and internal departments alike to turn around service work quickly and accurately. Maintain rental units, contracts, and maintenance pulled in for safety requirements.
  • Led service for dual locations full time.

Lead Claims Review Analyst

Kids Dental Brands
08.2020 - 02.2023
  • Served as the primary point of contact for the claims department, overseeing and leading a team of claims adjusters.
  • Conducted thorough investigations of complex insurance claims, evaluating policy coverage, and determining liability.
  • Provided mentorship and guidance to claims adjusters, ensuring a high standard of accuracy and efficiency in claims processing.
  • Collaborated with other departments, such as legal and underwriting, to resolve complex claims issues and ensure compliance with company policies.
  • Analyzed claim trends and patterns, providing insights to management for process improvement and risk mitigation
  • Developed and maintained strong relationships with policyholders, agents, and third-party service providers to facilitate the claims resolution process.
  • Reviewed and authorized settlements, ensuring fair and equitable resolutions in accordance with policy terms and regulations.
  • Stayed informed about industry developments, regulatory changes, and best practices in claims management to enhance department effectiveness.
  • Implemented training programs for claims adjusters, keeping them updated on industry standards, company policies, and procedural changes.
  • Collaborated with leadership to develop and implement strategies for improving claims efficiency, reducing costs, and enhancing customer satisfaction.

Architectural Design Consultant

AG&M
03.2017 - 03.2020
  • Collaborated with clients to understand their design preferences, functional requirements, and budget constraints.
  • Provided expert guidance on architectural and interior design elements, ensuring cohesive and aesthetically pleasing solutions.
  • Created detailed design proposals, incorporating 2D and 3D visualizations to effectively communicate concepts to clients.
  • Conducted site visits to assess spatial constraints, building structures, and other factors influencing the design process.
  • Stayed updated on industry trends, materials, and construction techniques to offer innovative and contemporary design solutions.
  • Worked closely with architects, builders, and contractors to translate design concepts into feasible and executable plans.
  • Managed project timelines and budgets, ensuring timely completion of design phases and adherence to financial constraints.
  • Sourced and recommended materials, finishes, and furnishings that align with the design vision and meet quality standards.
  • Presented design concepts to clients, addressing feedback and making adjustments to achieve the desired outcome.
  • Maintained a strong network within the design and construction industry to stay informed about new products and services.

Licensing Specialist

Association Member Benefits Advisors
01.2015 - 02.2017
  • Guided and supported insurance agents through the licensing application process, ensuring compliance with state regulations.
  • Stayed abreast of changes in licensing requirements, providing agents with up-to-date information and guidance.
  • Assisted in preparing and submitting licensing applications, including necessary documentation and fees.
  • Collaborated with regulatory bodies to expedite the approval of licensing applications and address any inquiries.
  • Maintained accurate records of licensing status for individual agents, ensuring adherence to renewal deadlines.
  • Conducted training sessions to educate agents on licensing procedures, ethical standards, and regulatory compliance.
  • Coordinated with internal teams to streamline licensing processes and improve overall efficiency.
  • Addressed inquiries from agents regarding licensing, resolving issues promptly and professionally.
  • Monitored industry trends and regulatory changes, adjusting licensing procedures accordingly.
  • Stayed informed about company policies and ensure agents adhere to ethical standards and compliance requirements.

Education

Bachelor of Science -

Concordia College
San Antonio, TX
05.2016

Skills

  • Exceptional communication and listening skills
  • Proficient in Microsoft Office (including Excel)
  • Dentrix experience
  • Adobe experienice
  • CDK experience
  • Excellent relationship management skills
  • Superior leadership and motivational skills
  • Immense passion dealing with the public and strong enthusiasm and interest in merchandise being sold
  • Drive to win and natural instinct to see opportunities in most everything
  • Knowledge, skill and ability to perform duties associated with customer sales and service without supervision
  • Ability to maintain a positive attitude and excellent customer service when dealing with pressure of handling customers, meeting sales quotas, and processing customer transactions

Timeline

Regional Service Writer

Ditch Witch Of Central Texas
02.2023 - Current

Lead Claims Review Analyst

Kids Dental Brands
08.2020 - 02.2023

Architectural Design Consultant

AG&M
03.2017 - 03.2020

Licensing Specialist

Association Member Benefits Advisors
01.2015 - 02.2017

Bachelor of Science -

Concordia College

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Chelsea Armington