Chelsea Armstrong
Camden,ME
Summary
Accomplished Director of Rooms at Bay View Collection, adept in staff development and performance analysis, significantly enhancing employee satisfaction and productivity. Expert in property management systems and staff training, I led a team of 27 to optimize operations across 68 rooms at three boutique hotels demonstrating exceptional team leadership and communication skills.
Overview
8
8
years of professional experience
Work History
Director of Rooms
Bay View Collection
03.2021 - Current
- Provide training and oversight on leadership protocol to maximize productivity and employee satisfaction.
- Oversee hotel administrative processes, training staff and monitoring budgets for proper planning, compliance and organization.
- Ordered and issued supplies and equipment to employees, regularly checking inventories to meet demand and support successful operations.
- Inspected rooms for damages and sufficient housekeeping cleanliness practices.
- Trained new employees on standards and hotel procedures.
- Hired and trained new employees, demonstrating best methods for serving guests.
- Managed day-to-day operations of housekeeping, laundry and maintenance.
- Scheduling staff and overseeing budgets.
- Created and managed accurate occupancy forecasts and budgets.
- Oversaw day-to-day operations of 68-rooms between three properties with staff of 27 employees.
- Created and maintained budget and project tracking.
Assistant Housekeeping Manager
Bay View Collection
10.2018 - Current
- Disposed of trash and recyclables each day to avoid waste buildup.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Worked with front desk to respond promptly to all guest requests.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
- Increased employee performance through effective supervision and training.
- Placed orders for housekeeping supplies and guest toiletries.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Ordered, maintained and distributed supplies and inventory.
- Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
- Maintained facility grounds, equipment, and safety compliance.
Lead Housekeeper
Bay View Collection
06.2016 - Current
- Evaluated employee performance and developed improvement plans.
- Increased employee performance through effective supervision and training.
- Completed shift reports.
- Managed laundry sorting, washing, drying, and ironing.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Rotated linens in storerooms and replenished when supplies ran low.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Handled requests for extra linens, toiletries and other supplies.
- Changed bed linens and collected soiled linens for cleaning.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Polished fixtures to achieve professional shine and appearance.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Sorted, laundered and put away various laundry items.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Education
High School Diploma -
Camden Hills Regional High School
Rockport, ME2006
Skills
- Performance Analysis
- Staff Development
- Standard Operating Procedures
- Staff Training and Development
- Employee Development
- Staff Scheduling
- Property Management Systems
- Office Administration
- Expense Tracking
- Staff Management
- Team Leadership
- Performance Evaluations
- Verbal and written communication
Timeline
Director of Rooms
Bay View Collection
03.2021 - Current
Assistant Housekeeping Manager
Bay View Collection
10.2018 - Current
Lead Housekeeper
Bay View Collection
06.2016 - Current
High School Diploma -
Camden Hills Regional High School
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