Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chelsea Atkinson

Falls Church,VA

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Patient Care Coordinator

My Eye Doctor
01.2022 - Current
  • Reviewed each step of patient care and made proactive adjustments to avert issues.
  • Established rapport and relationships with patients and external partners to cross-train and support medical staff.
  • Resolved problems with communication and billing to foster seamless services.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Acted as main point of contact for patients and doctors by closely reviewing medical charts and maintaining high levels of communication.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Monitored ongoing care and proactively corrected problems.
  • Developed strategic relationships with general practitioners and coworkers to build strong network.
  • Resolved problems with areas such as communication and billing that could negatively impact services.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Processed eligibility and benefits verification and authorization requests.
  • Researched and resolved routine and complex issues.
  • Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
  • Maintained confidentiality of patient finances, records and health statuses.
  • Reviewed outstanding requests and redirected workloads to complete projects on time.

Certified Pharmacy Technician

Walgreen's Pharmacy
12.2020 - 04.2021
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Communicated directly with doctors offices via telephone.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Collected co-payments or full payments from customers.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Reviewed and verified customer information and insurance provider information.

Customer Service Associate

Walgreens Boots Alliance
02.2019 - 01.2020
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Helped average of 70 customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.

Education

High School Diploma -

Dominion High School
Sterling, VA

Skills

  • Patient confidentiality
  • Customer records management
  • Medicare and Medicaid process
  • Confidentiality and HIPAA
  • Processing payments
  • Insurance Verification
  • Resolving Problems
  • Responding to Difficult Customers
  • Issue and Complaint Resolution
  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure
  • Data Entry and Maintenance

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Patient Care Coordinator

My Eye Doctor
01.2022 - Current

Certified Pharmacy Technician

Walgreen's Pharmacy
12.2020 - 04.2021

Customer Service Associate

Walgreens Boots Alliance
02.2019 - 01.2020

High School Diploma -

Dominion High School

Similar Profiles

CREATE PROFILE
Chelsea Atkinson