Chelsea Bacon
Alturas,CA
Summary
Knowledgeable, reliable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Home Health Care Assistant
Kindred At Home Home Health
04.2018 - 08.2020
- Improved patient comfort by providing compassionate and attentive care.
- Assisted patients with daily living activities for enhanced quality of life.
- Collaborated with healthcare team members to develop customized care plans for each patient.
- Monitored vital signs and reported any abnormal findings to the supervising nurse promptly.
- Provided emotional support to patients and their families, fostering a positive atmosphere during difficult times.
- Educated patients on health management techniques, promoting self-care and independence when possible.
- Maintained clean and safe living environments, reducing the risk of infections and accidents.
CNA Supervisor
Ormsby Post Acute Rehab
10.2017 - 04.2018
- Improved patient care by implementing new protocols and procedures for CNA team members.
- Enhanced staff performance through regular evaluations, coaching, and constructive feedback.
- Maintained high standards of care by ensuring compliance with state and federal regulations.
- Reduced staff turnover rate through effective conflict resolution and team-building strategies.
- Developed strong relationships with patients and their families to foster trust and understanding of treatment plans.
Barista/Training Manager
Dutch Bros
01.2013 - 07.2017
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
- Developed customized training programs tailored to individual barista needs and skill levels.
- Contributed to store profitability by monitoring inventory levels, placing orders as needed, and minimizing waste.
- Handled hiring honorable employees from beginning to end.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Education
Bachelor of Science - Nursing
Boise State University
Boise, ID05.2017
Skills
- Documentation Accuracy
- Leading a team of staff
- Infection Control
- Healthcare Education
- Customer Service
- Reliable
- Organizational skills
- Time management
- Medical Terminology
- Schedule Management
- Interpersonal Communication
- Electronic Medical Record Software
Languages
English
Full Professional
Timeline
Home Health Care Assistant
Kindred At Home Home Health
04.2018 - 08.2020
CNA Supervisor
Ormsby Post Acute Rehab
10.2017 - 04.2018
Barista/Training Manager
Dutch Bros
01.2013 - 07.2017
Bachelor of Science - Nursing
Boise State University
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