Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Chelsea Bailón Alonzo

Bronx,NY

Summary

Highly efficient and detail-oriented professional with a proven ability to thrive under pressure, ensuring the completion of all tasks at hand. Developed skills necessary to guarantee customer satisfaction by understanding their needs and ensuring they leave the facility with a smile. Prioritizing customer needs during shifts, goal is to consistently provide a positive experience that leaves them with a smile on their face.

Overview

7
7
years of professional experience

Work History

Receptionist

TMPL
11.2023 - 07.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Corresponded with clients through email, telephone, or postal mail.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Maintained visitor log for entering and leaving facility for security purposes.

Satori Laser

07.2021 - 04.2023
  • Answer telephone inquiries promptly, professionally, and friendly to appropriate client for assistance
  • Welcome clients in a friendly and efficient manner
  • Control entry into all areas of facility by restricting all unauthorized individuals
  • Manage transactions using a cash register, credit cards
  • Batch out terminal at end night
  • Waiting area maintenance- ensure water pitcher, coffee machine is filled and clean
  • Restocking cups, sugar, tea bags, and candy
  • Replace magazine monthly
  • Ensure the schedule is running smoothly and on time
  • Understand customers files and machines basic information
  • Expected to know all aspects of treatments and facility for all client's inquiries new or returning
  • Provided full and thorough consultation for clients needing help with the English language from Spanish, as well as English
  • Always ensure customers satisfaction
  • Carry out any other duties and responsibilities assigned
  • Ensure technicians always had all materials needed, assigned inventory
  • Meticulously handled POS system transactions including credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow
  • Indulged in a work environment that tended to customer needs and promoted to work as a team.

Coppolas East

06.2021 - 08.2021
  • Hostess
  • Seating customers in accurate rotation to ensure fairness and efficiency
  • Taking orders over the phone, online, or delivery orders
  • Managing transactions, making sure pricing is accurate
  • Accepting payments and providing receipts
  • Greet customers when entering and leaving the premises
  • Interact with our customers in a friendly manner and aid that any customer required
  • Excellent communication skills to help delight customers and provide them with outstanding experience
  • Managing transactions using a cash register
  • Accepting payments in cash or credit
  • Seating customers at a table in a timely fashion
  • Using iPad to manage a waitlist
  • Handing out orders to drivers and customers.

Hudson Pointe at Riverdale

09.2018 - 05.2021
  • Receptionist
  • Attend to visitors upon their arrival and accurately guide them to where they need to go
  • Tactically keep the roster and bed list updated daily based on the elderly residents currently present
  • Assure appreciable relationships between the staff and residents while tending to everyone's needs
  • Answer incoming phone calls; determine nature of call and direct caller to appropriate personnel and/or department
  • Report equipment malfunctions and/or breakdown to appropriate personnel
  • Coordinating with housekeeping and maintenance to communicate malfunctions/ where they're needed
  • Able to calmly articulate and communicate to all employees the facility's emergency protocol via the overhead system, e.g., fire, disaster and/or emergency codes, etc
  • Performs other related duties and responsibilities that may become necessary or appropriate
  • Therapeutic Recreational Leader
  • Interact with the elderly residents independently and through group activities keeping them intellectually active
  • Attentiveness to the elders and their preferences to ensure enjoyable activities for them
  • Adapts to new or unusual situations or changes without impacting performance
  • Demonstrates leadership skills and knowledge of recreation as therapy
  • Demonstrates an energetic affect with the ability to influence others positively
  • Escorts and/or transports residents to/from activities as needed
  • Prepares and serves refreshments as needed at activities within facility and department guidelines.

V.I.M Sneakers and Jeans

11.2017 - 07.2018
  • Sale Associate/ Cashier
  • Greeted customers and assisted them in finding merchandise
  • Anticipated customer needs and provided them with quality service while upholding brand standards and values to ensure customer satisfaction
  • Created appealing visual displays of the products offered at the store
  • Indulged in a work environment that tended to customer needs and promoted to work as a team
  • Actively able and trusted to fulfill different positions or tasks whenever needed
  • During high volume in the store quickly brought them up to the register
  • Actively stay informed about latest sales offerings and loyalty programs
  • Maintained a clean, organized and curate displays of rotating seasonal clothing and accessories
  • Meticulously handled POS system transactions including credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow.

Education

Mathematics

Lehman College
Bronx, NY

Skills

    Able to work well and effectively communicate with others

    Multitask and adapt well to a fast-paced environment

    Ability to work under pressure, while maintaining organization

    Proficient in Excel, Microsoft Word, data entry

    Excellent communication skills

References

  • Nicolas Destinville, (718)-945-0700
  • Carmen Gracia, (929)-426-2026
  • Jeffrey Delgado, (347)-925-4978

Timeline

Receptionist

TMPL
11.2023 - 07.2024

Satori Laser

07.2021 - 04.2023

Coppolas East

06.2021 - 08.2021

Hudson Pointe at Riverdale

09.2018 - 05.2021

V.I.M Sneakers and Jeans

11.2017 - 07.2018

Mathematics

Lehman College

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Chelsea Bailón Alonzo