Chelsea Barnes
Riverside,CA
Summary
At Active Impressions, I excelled as a Customer Service Executive, leveraging my problem-solving abilities and expertise in customer needs assessment to enhance service quality. My proactive strategies led to significant improvements in customer retention and satisfaction. Skilled in Microsoft Office and adept at maintaining composure under pressure, I consistently exceeded performance targets, contributing to the company's success.
Overview
2025
2025
years of professional experience
Work History
Customer Service Executive
Active Impressions
- Described product and service details to customers to provide information on benefits and advantages.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Trained staff on operating procedures and company services.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Handling Phones
Active Impressions
- Exceeded performance targets consistently through a proactive approach towards problem-solving, attention to detail, and effective time management skills.
- Contributed to cost reduction initiatives by identifying opportunities to minimize waste in the handling process.
- Maintained clean, orderly work environment free of hazards.
Inventory Auditor
Active Impressions
03.2022 - 11.2024
- Proactively identified opportunities for process improvement and cost reduction, contributing to the organization''s overall financial success.
- Inspected all goods for quality and quantity.
- Reduced discrepancies in inventory records by maintaining thorough documentation and promptly addressing identified issues.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Counted all physical inventory and generated department audit reports.
Education
GED -
Chino Valley High
Chino Valley, AZ06.2008
Skills
- Client engagement
- Customer needs assessment
- Call center experience
- Team training and development
- Appointment coordination
- Payment management
- Call control
- Documentation and notes
- Returns processing
- Shipment tracking
- Account management
- Customer service
- Computer skills
- Understanding customer needs
- Sales and upselling
- Calm and professional under pressure
- Active listening
- Data entry
- Customer relations
- Problem resolution
- Issue and complaint resolution
- Inbound call management
- Customer account management
- Order and refund processing
- Calm under pressure
- Billing adjustments and refunds
- Account updates
- Problem-solving abilities
- Microsoft office
- Quality control
- Administrative and office support
- Document and records management
Timeline
Inventory Auditor
Active Impressions
03.2022 - 11.2024
Customer Service Executive
Active Impressions
Handling Phones
Active Impressions
GED -
Chino Valley High
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