Chelsea Basel
Fenton,MI
Summary
Results-oriented sales professional with a strong drive for process efficiency and a passion for expanding expertise in a new industry. Eight years of experience in closing loans and one and a half years in loan processing, developing a deep understanding of the intricacies involved in the mortgage process. Throughout an eleven-year career, consistently delivering unique and customer-focused solutions, leveraging strong sales skills. Eager to apply knowledge and dedication to contribute to the success of a dynamic organization within.
Overview
15
15
years of professional experience
Work History
The State Bank
01.2018 - Current
- Direct communication with all departments including sales, customers, title companies, appraisers
- Collected and reviewed documents from customer
- Such as bank statements, divorce decree, satisfactory review of title work, appraisal, credit report and many other documents
Mortgage Senior Operations Coordinator
Northpointe Bank
09.2024 - 04.2025
- Liaised between departments to facilitate communication regarding project updates and policy changes.
- Evaluated vendor services for cost-effectiveness, negotiating contracts that maximized value for the organization.
- Ensured compliance with company policies, industry regulations, and safety standards through diligent monitoring and enforcement efforts.
Mortgage Construction Specialist
Northpointe Bank
04.2024 - 09.2024
- Handled coordination of job completions through effective scheduling of external parties.
- Collaborated with clients, decision-makers, and vendors to achieve project objectives.
- Arranged inspections with local authorities to detect and address code issues promptly.
- Assisted owners and project manager in budgeting, bidding and award of subcontractors.
- Directed Type contractors to adhere to precise quality protocols.
Mortgage Loan Closer
Northpointe Bank
12.2019 - 05.2024
- Managed post-closing disbursement of funds.
- Managed a high volume of loans simultaneously, prioritizing tasks efficiently to meet deadlines consistently.
- Streamlined communication between all parties involved in the mortgage process to ensure timely closures.
- Delivered exceptional customer service, addressing client inquiries promptly and professionally.
- Reduced errors in loan documents through meticulous review and verification procedures.
- Collaborated with title companies for smooth and accurate execution of closing documents.
- Communicated closely with inter-company staff members to promote quick and effective loan workflow.
- Reviewed mortgage documents for accuracy, which included title abstract and insurance forms.
Operation Coordinator
Northpointe Bank
12.2019 - 12.2019
- Engaged with area managers to identify needs and refine operational approaches.
- Managed end-to-end project execution, ensuring timely delivery and adherence to budget limits.
- Cultivated enduring connections with clients by maintaining transparent communication channels for enhanced loyalty and retention.
- Increased efficiency by setting up streamlined communication processes between departments.
- Streamlined operations by implementing efficient processes and procedures.
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
MB Financial Bank Home Loan Center
01.2015 - 01.2018
- Prepared and reviewed closing package documents for new and existing customers for fast and accurate closings
- Direct communication with all departments including sales that resulted in strong conflict resolution
- Familiarity with the TRID process and able to complete closing documents for many loan types
Professional Stylist
Fantastic Sam’s
01.2013 - 01.2015
- Tailored each individual experience with clients to cultivate strong relationships that resulted in repeat business
- Organization of appointments to ensure a speedy service and a satisfied client
- Tailor unique solutions via face-to-face consultations with clientele
Professional Stylist
BoRics Hair Care
01.2010 - 01.2013
- Retaining financial records for establishment
- Built a strong clientele by maintaining professionalism
- Worked to reconcile the cash drawer and evaluate credit card transactions
Education
Cosmetology
Montcalm Community College - Cosmetology Program
Sidney, MI06.2009
Carson City - Crystal High School
Carson City, MI05.2009
Skills
- Organized
- Quick Learner
- Detail Oriented
- Driven
- Problem Solver
- Passionate
- Communicative
- Strong multitasker
- Loyal
Timeline
Mortgage Senior Operations Coordinator
Northpointe Bank
09.2024 - 04.2025
Mortgage Construction Specialist
Northpointe Bank
04.2024 - 09.2024
Mortgage Loan Closer
Northpointe Bank
12.2019 - 05.2024
Operation Coordinator
Northpointe Bank
12.2019 - 12.2019
The State Bank
01.2018 - Current
MB Financial Bank Home Loan Center
01.2015 - 01.2018
Professional Stylist
Fantastic Sam’s
01.2013 - 01.2015
Professional Stylist
BoRics Hair Care
01.2010 - 01.2013
Cosmetology
Montcalm Community College - Cosmetology Program
Carson City - Crystal High School
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