Summary
Overview
Work History
Education
Skills
Timeline
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Chelsea Bates

Jonesboro ,AR

Summary

Dynamic leader with proven expertise in restaurant management, particularly with Olive Garden / Darden, where I enhanced customer service rankings and streamlined operations. Skilled in vendor relationship management and staff training, I significantly reduced employee turnover. My approach combines rigorous inventory management with fostering strong team dynamics, driving both efficiency and revenue growth.

Overview

11
11
years of professional experience

Work History

Service / Culinary / Bar Manager

Olive Garden / Darden
03.2015 - 07.2024
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Maximized quality assurance by completing frequent line checks.
  • Motivated staff to perform at peak efficiency and quality.
  • Closed out cash register and prepared cashier report at close of business.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Followed strict recipes and drink measurements to minimize product used.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Purchased food and cultivated strong vendor relationships.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

Bank Teller

Centennial Bank
02.2017 - 12.2017
  • Processed customer transactions promptly, minimizing wait times.
  • Educated customers on use of banking website and mobile apps.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Trainer

Panera Bread
10.2013 - 02.2015
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Contributed to reductions in employee turnover by revamping training programs.
  • Introduced standardized training for cohesive learning environments.
  • Identified and recommended staff for key positions and departments.
  • Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring [Number]%.
  • Established and maintained quality control standards.
  • Provided coaching and mentoring to employees.

Education

High School Diploma -

Wynne High School
05.2012

Skills

  • Inventory Management
  • Budget Development
  • Vendor Relationship Management
  • Customer Relations
  • Rule Enforcement
  • Health codes compliance
  • Restaurant Management
  • Responsible Alcohol Service
  • Revenue Forecasting
  • Performance monitoring
  • Staff Training
  • Foodservice management
  • Sales Promotion

Timeline

Bank Teller

Centennial Bank
02.2017 - 12.2017

Service / Culinary / Bar Manager

Olive Garden / Darden
03.2015 - 07.2024

Trainer

Panera Bread
10.2013 - 02.2015

High School Diploma -

Wynne High School

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Chelsea Bates