Summary
Overview
Work History
Education
Skills
Awards And Acknowledgements
Timeline
Generic

CHELSEA BATES

POWELL

Summary

With over seven years of customer service experience, I consistently strive for the highest level of customer satisfaction. Dedication to efficient production ensures products are always delivered to industry standards. Prioritizing strict adherence to safety protocols ensures a secure and hazard-free work environment.

Overview

11
11
years of professional experience

Work History

Janitorial Assistant

Park County School District #1
01.2024 - Current
  • Enhanced cleanliness by performing regular sweeping, mopping, and vacuuming tasks.
  • Improved overall appearance of the facility with thorough dusting and polishing procedures.
  • Maintained a healthy environment by disinfecting surfaces and removing trash daily.
  • Promoted safety by promptly addressing spills and other potential hazards.

Laundress

West Park Hospital
07.2023 - 12.2023
  • Facilitated folding and organization of laundry.
  • Conducted thorough infection prevention training.
  • Executed tasks promptly by optimizing time allocation.
  • Ensured customer satisfaction through effective communication.
  • Interacted with diverse patient demographics.

Butcher Block Associate

Albertsons
03.2023 - 07.2023
  • Maintained rigorous standards for hygiene and sanitation.
  • Oversaw the storage, distribution, and inventory control of products.
  • Elevated client satisfaction through exceptional service.
  • Monitored and organized stock for seamless operations.

Inventory specialist/customer service representative

Nerd Nation IT Services
04.2022 - 03.2023
  • Facilitated efficient structuring of inventory.
  • Streamlined inventory procedures effectively.
  • Handled client interactions effectively.
  • Maintained secure handling of financial assets.
  • Resolved customer inquiries efficiently.
  • Successfully sold a wide range of devices and services.

Janitorial/sanitation

All American pharmaceutical
11.2021 - 04.2022
  • Ensured high standards of hygiene in workspaces.
  • Supervised maintenance of machinery and supplies.
  • Oversaw task regulation alongside management team.

Sales and retention representative

Spectrum
03.2020 - 11.2021
  • Processed calls from clients efficiently.
  • Executed de-escalation techniques effectively.
  • Strengthened client relationships, leading to higher sales.
  • Addressed diverse issues through effective problem-solving.
  • Operated diverse POS interfaces.
  • Applied a range of software at the same time.

Technical support Agent

TCT
06.2017 - 03.2020
  • Maintained efficient and professional communication with Customers.
  • Ensured operational efficiency by regularly checking for system errors and alerts.
  • Guided customers through troubleshooting steps for their devices.
  • Manage and address complex on-site challenges for businesses.
  • Deployed specific staff for immediate in-field assistance.
  • Addressed customer issues with patience and expertise.
  • Oversaw operational integrity of telecommunications equipment across multiple platforms in various environments.

Assistant Production Supervisor

Resource MFG
01.2016 - 03.2017
  • Validated materials and supplies needed for job execution.
  • Convey and interpret work tasks for the team.
  • Evaluated items to meet quality criteria.
  • Navigated resolution of conflict matters within the team.
  • Implemented necessary personnel actions.
  • Led staff meetings to discuss safety measures.
  • Supported staff with professional responsibilities through effective counseling.
  • Identified training needs and collaborated with team members.
  • Partner with leadership and staff to address challenges.
  • Oversaw production processes, ensuring adherence to safety protocols.
  • Maintained a secure workplace through environmental monitoring.
  • Documented details regarding tested items, product outcomes, and inventory movements.

Assistant General Manager

Subway
03.2015 - 12.2016
  • Supervised onboarding and training programs.
  • Carry out staff performance reviews.
  • Tracked orders and deliveries meticulously.
  • Address and settle claims against suppliers.
  • Designed and maintained productive work timelines.
  • Distributed job assignments.
  • Managed the customer complaint and resolution-seeking workflow.
  • Assisted staff in executing challenging duties.
  • Managed sales metrics, ensuring accomplishment of predetermined goals.
  • Devised plans with management to widen market reach.

Housekeeper

America's Best Value Inn
12.2015 - 02.2016
  • Maintained high standard of room hygiene.
  • Conducted regular monitoring of premises gear and communicated concerns to leadership.
  • Adhered to safety standards while managing Biohazard materials.
  • Managed appropriate disposal of all specified materials.
  • Addressed client issues to ensure satisfaction.
  • Maximized service quality by fully meeting customer expectations.

Deli worker

Blairs
10.2014 - 12.2014
  • Handled customer needs swiftly and professionally.
  • Maintained cleanliness of service equipment to ensure optimal functionality.
  • Ensured compliance with food safety protocols in kitchen.
  • Managed inventory maintenance and facilitated efficient stock rotation.
  • Routinely sanitize all kitchen devices.

Chefs assistant/Kitchen aid

Powell Valley Healthcare
01.2014 - 09.2014
  • Ensured prompt and polite interactions with customers.
  • Ensured hygiene standards for all service apparatus.
  • Monitored kitchen activities for safe food handling practices.
  • Aided in creating meals tailored for unique nutritional needs of clients.
  • Provide safe and suitable service for clients with specific diet needs.
  • Ensured consistent upkeep of extensive culinary machinery.

Education

Associate Of General Studies - Culinary Arts

Sheridan Community College
Sheridan, WY

High School - General Education

Powell High School
Powell, WY
03.2013

Skills

  • Customer service
  • De-escalation
  • Customer satisfaction
  • Complaint resolution
  • Food handling procedures
  • Food safe cleaning habits
  • Laundry collection
  • Folding
  • Delivery
  • Cash handling
  • Detailed records
  • Janitorial experience
  • Use of cleaning chemicals
  • Ticketing systems
  • Quality control
  • Personnel management
  • Scheduling
  • Inventory management
  • Product inspection
  • Machine inspection
  • Machine operation
  • Call routing
  • Dispatch of personnel
  • Networking equipment
  • Transport types
  • Copper/DSL
  • CO-AX
  • Fiber optic
  • Wireless
  • VOIP services
  • Business phone systems
  • Hosted PBX systems
  • Switching
  • POTS
  • Basic network management

Awards And Acknowledgements

  • Received several commendations from supervisors on the improvement of staff morale, the increase in sales, as well as performance ratings.
  • Many supervisors had the confidence in my performance to trust me with activities not usually prescribed to my position, including other paperwork or staff management activities.

Timeline

Janitorial Assistant

Park County School District #1
01.2024 - Current

Laundress

West Park Hospital
07.2023 - 12.2023

Butcher Block Associate

Albertsons
03.2023 - 07.2023

Inventory specialist/customer service representative

Nerd Nation IT Services
04.2022 - 03.2023

Janitorial/sanitation

All American pharmaceutical
11.2021 - 04.2022

Sales and retention representative

Spectrum
03.2020 - 11.2021

Technical support Agent

TCT
06.2017 - 03.2020

Assistant Production Supervisor

Resource MFG
01.2016 - 03.2017

Housekeeper

America's Best Value Inn
12.2015 - 02.2016

Assistant General Manager

Subway
03.2015 - 12.2016

Deli worker

Blairs
10.2014 - 12.2014

Chefs assistant/Kitchen aid

Powell Valley Healthcare
01.2014 - 09.2014

Associate Of General Studies - Culinary Arts

Sheridan Community College

High School - General Education

Powell High School

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