Summary
Overview
Work History
Education
Skills
Timeline
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Chelsea Bayon

Chelsea Bayon

The Bronx

Summary

Dynamic Multi-Unit Manager with a proven track record at European Wax Center, excelling in team leadership and sales management. Expert in driving customer retention and operational efficiency, I successfully launched promotional strategies that significantly boosted revenue. Passionate about fostering collaboration and delivering exceptional client experiences while optimizing inventory and cost control.

Professional manager with track record of overseeing multiple units effectively. Skilled in strategic planning, operational efficiency, and driving team performance. Focused on fostering collaboration and adapting to changing needs to achieve results. Strong communicator with commitment to excellence and reliability in every task.

Overview

9
9
years of professional experience

Work History

Multi-Unit Manager

European Wax Center
04.2023 - Current


  • Enhanced customer satisfaction by providing exceptional service, addressing concerns, and resolving issues promptly.
  • Assisted in the recruitment process for new employees by conducting interviews and selecting top candidates who met desired qualifications.
  • Established clear communication channels among team members to foster collaboration and teamwork across all units.
  • Led by example, consistently demonstrating a strong work ethic and commitment to the success of the multi-unit store operations.
  • Launched successful in-store events that attracted new customers and increased brand awareness in the community.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Track KPIs and financial metrics, identifying areas for improvement and growth
  • Act as the primary liaison between corporate leadership and center teams

Restaurant Manager

Ava Restaurant
06.2021 - 04.2023
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.

Lexington Plastic Surgeons

PSR
12.2018 - 05.2021
  • Scheduled appointments and managed calendars in a high-volume environment
  • Supported executive team with travel arrangements and administrative duties
  • Trained and onboarded new employees in patient service procedures
  • Upsold services and promotions, contributing to increased revenue
  • Maintained accurate patient records and supported front desk operations
  • Consulted with patients to determine desired outcomes for surgeries and explained possible risks and side effects of specific surgical procedures.

Guest Service Sales Assosiate

European Wax Center
01.2016 - 12.2018
  • Managed front desk operations, including check-ins, appointment scheduling, phone support, and guest inquiries to ensure a smooth and welcoming experience.
  • Consistently exceeded monthly sales goals by effectively promoting wax passes, retail products, and service packages.
  • Educated guests on service offerings and product benefits to drive conversion and long-term client retention.
  • Delivered exceptional customer service by maintaining a professional, upbeat, and guest-focused environment.
  • Built strong relationships with clients, enhancing satisfaction and increasing return visits.
  • Maintained a clean and organized front desk area in compliance with brand standards.
  • Collaborated with wax specialists and management to support daily operations and ensure alignment with center goals.

Education

Liberal Arts

Borough of Manhattan Community College
New York, NY

Skills

  • Team Leadership & Development
  • Sales & KPI Management
  • Customer Experience & Retention
  • Strategic Operations & Multi-Unit Oversight
  • Marketing & Promotional Strategy
  • Inventory & Cost Control
  • Scheduling & Staff Management

Timeline

Multi-Unit Manager

European Wax Center
04.2023 - Current

Restaurant Manager

Ava Restaurant
06.2021 - 04.2023

Lexington Plastic Surgeons

PSR
12.2018 - 05.2021

Guest Service Sales Assosiate

European Wax Center
01.2016 - 12.2018

Liberal Arts

Borough of Manhattan Community College

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