Chelsea Benavides
Friendswood,TX
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Patient Access Representative
Memorial Hermann Health System
05.2015 - 09.2021
- Registers patients and performs all registration-related functions, including explaining and obtaining necessary consents and authorizations in a complete and timely manner, collecting financial paperwork, and processing co-payments as required.
- Communicates effectively with patients to assist in access to care, answering phone calls and other incoming communications in a customer-service-oriented manner, and following up on inquiries when information is not readily available.
- Resolves non-clinical questions within scope of knowledge while providing excellent customer service both on the phone and in person.
- Performs ongoing documentation audits for medical necessity, plan of care, and other requirements by payors, including Medicare, using various computer-based systems.
- Schedules appointments for procedures, educates patients on pre-exam and post-exam requirements, and generates reminders, results, and recall letters.
- Establishes and maintains patient files, scans medical records in a timely and organized manner.
- Manages, directs, and responds to incoming office correspondence, including mail, email, faxes, and phone calls, and forwards queries to appropriate staff.
- Organizes, monitors, and orders front desk supplies to ensure cost-effective departmental spending.
- Attends and provides feedback during departmental staff meetings.
- Follows CMS (Centers for Medicare & Medicaid Services) requirements for checking medical necessity, communicates relevant coverage and eligibility information to patients, and identifies patients who need Medicare Advance Beneficiary Notices (ABNs) of non-coverage.
- Completes Medicare Secondary Payer Questionnaires for Medicare beneficiaries in accordance with CMS standards.
- Role models the principles of a Just Culture and organizational values.
- Ensures compliance with all applicable HIPAA, EMTALA, and Joint Commission requirements, providing required literature to patients.
- Performs additional duties as assigned at both the department and organizational level.
Office Manager
United Vending Company
09.2007 - 04.2016
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Created easy-to-understand tutorials to help staff use equipment maintenance applications.
- Assigned tasks to team members and monitored their performance.
- Developed an office plan to improve efficiency in repairs, research, and inventory tracking.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Handled customer inquiries and complaints in person, via email, and over the phone.
- Generated reports for leadership on profits, operations, and key metrics.
- Fostered a positive work environment by addressing employee concerns promptly.
- Created detailed budget reports to track expenses and identify cost-saving opportunities.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Coordinated office events, meetings, and appointments for staff.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
Education
MBA - Healthcare Administration
Texas Woman's University
Denton, TX03-2023
Bachelor of Science - Healthcare Administration
University of Houston - Clear Lake
Clear Lake City, TX05-2016
Associate of Arts - Business Administration
San Jacinto College
Houston, TX01-2013
High School Diploma -
Clear Lake High School
Clear Lake City, Texas05-2007
Skills
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Financial counseling
- Strong interpersonal skills
- Problem-solving
- Multitasking and organization
- Verbal and written communication
- Policy understanding
- Regulatory compliance
- Critical thinking
- Detail-oriented
Certification
Notary Public of Texas
Commissioned by the State of Texas, April 2024 – Present
- Proficient in notarizing healthcare-related documents, including medical directives, living wills, and powers of attorney.
- Well-versed in Texas notary laws and healthcare document notarization procedures.
- Experience conducting remote notarizations via secure video conferencing platforms.
Timeline
Senior Patient Access Representative
Memorial Hermann Health System
05.2015 - 09.2021
Office Manager
United Vending Company
09.2007 - 04.2016
Notary Public of Texas
Commissioned by the State of Texas, April 2024 – Present
- Proficient in notarizing healthcare-related documents, including medical directives, living wills, and powers of attorney.
- Well-versed in Texas notary laws and healthcare document notarization procedures.
- Experience conducting remote notarizations via secure video conferencing platforms.
MBA - Healthcare Administration
Texas Woman's University
Bachelor of Science - Healthcare Administration
University of Houston - Clear Lake
Associate of Arts - Business Administration
San Jacinto College
High School Diploma -
Clear Lake High School
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