Years of professional experience
Chelsea Benson
Draper,USA
Summary
Results-driven customer operations specialist specializing in business development and strategic planning. Proven track record of improving corporate performance through data analytics and team engagement. Expertise in creating initiatives that optimize operations and enhance collaboration. Seeking to leverage skills in a dynamic organization.
Overview
15
15
4
4
Years of customer success experience
1
1
Years of sales operations experience
4
4
Years of team management experience
Work History
Customer Success Executive on Leadership Team
WD ELECTRONICS
Sandy, UT
10.2021 - 11.2024
- Established a high-performing Customer Success team and initiated a new Inside Sales department targeting B2B acquisition.
- Enhanced Salesforce CRM operations to support over 400 dealer accounts, driving year-over-year revenue growth exceeding 100%.
- Executed follow-up communications to enhance customer satisfaction. to ensure customer satisfaction and engagement.
- Developed resource materials to support customer education initiatives, increasing customer understanding of products.
- Analyzed customer feedback to make recommendations for product improvements, enhance product offerings, website functionality, and operational processes.
- Created CRM dashboards that enhanced forecasting accuracy and operational efficiency for the team.
- Developed and implemented a new B2B portal to streamline order processing.
- Managed multiple projects concurrently while meeting tight deadlines.
- Progressively advanced through leadership roles overseeing Inside Sales, Marketing, Accounting, HR, and Customer Success.
Insurance Supplementer
ROOFTEK
Sandy, UT
10.2020 - 10.2021
- Negotiated insurance settlements for roofing repairs, launching department that generated $1M+ profit in first year.
- Obtained Xactimate Level 2 certification to enhance skills in insurance claim processing and estimation.
Material Ordering / Contract Coordinator
ROOFTEK
Sandy, UT
04.2019 - 10.2020
- Managed vendor relationships to secure timely delivery of materials and services, enhancing project flow.
- Scheduled roofing installations, processed contracts, and tracked payments to maintain project timelines.
- Facilitated communication between customers, crews, and title companies to streamline operations.
- Coordinated project schedules and timelines for roofing installations and repairs, ensuring effective resource allocation.
Client Services Coordinator
METCOM STUDIOS
Salt Lake City, UT
02.2015 - 01.2017
- Coordinated high-profile media production projects for TV, film, and radio clients, ensuring confidentiality and delivering operational excellence.
- Managed schedules and logistics for talent and crew members during shoots, optimizing resource allocation and minimizing delays.
- Collaborated with production teams to ensure effective communication and streamline workflow.
- Identified and recruited skilled voiceover talent to enhance overall production value. to enhance video production quality.
Client Services Manager
AVANTI EXECUTIVE SUITES
Salt Lake City, UT
08.2011 - 02.2015
- Resolved client issues promptly, increasing satisfaction and retention rates.
- Managed executive office suites, facilitating smooth operations and communication among teams.
- Oversaw accounts payable and receivable transactions, maintaining accuracy within deadlines.
- Trained new hires, facilitating seamless integration into company culture.
- Supported migrations to new management software systems, improving operational efficiency.
- Coordinated travel arrangements and itineraries for senior executives.
- Organized company events, overseeing logistics to ensure successful execution and positive attendee experience.
- Maintained filing systems and ensured accurate record-keeping across departments.
Education
Some College (No Degree) - Business Administration And Management
BYU-Idaho
Skills
- Customer Success
- Communication & organization
- Process improvement
- Traction EOS implementation
- B2B marketing strategies
- Team leadership development
- Human resources management
- Event promotion and management
- Vendor sourcing and negotiation
- Workflow planning and optimization
- Interpersonal communication skills
- Operations management strategies
- Small business growth
- Staff training and development
- Account management excellence
- New product launch management
- Customer relationship management
- Vendor management
- Employee timesheet processing
- Customer service
- Team collaboration
- Time management
- Invoice processing & bookkeeping
Activities
Passionate about people and personal growth, I enjoy taking on challenges that push me to exceed expectations. I’m committed to providing outstanding service and creating meaningful experiences for both customers and colleagues. I believe the best workplaces are built through connection, collaboration, and shared memories.
I also enjoy volunteering as a member of my HOA board and in community activities.
Timeline
Customer Success Executive on Leadership Team
WD ELECTRONICS
10.2021 - 11.2024
Insurance Supplementer
ROOFTEK
10.2020 - 10.2021
Material Ordering / Contract Coordinator
ROOFTEK
04.2019 - 10.2020
Client Services Coordinator
METCOM STUDIOS
02.2015 - 01.2017
Client Services Manager
AVANTI EXECUTIVE SUITES
08.2011 - 02.2015
Some College (No Degree) - Business Administration And Management
BYU-Idaho