Chelsea Benton
Snow Hill,MD
Summary
Organized administrative professional with extensive experience in medical office operations, accounting support, and business management. Proficient in scheduling, billing, data entry, and office coordination, ensuring high efficiency and exceptional client service. Demonstrated ability to streamline processes and enhance operational workflows.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Owner/Operator
Salt & Suds Cleaning LLC
Snow Hill, MD
01.2026 - Current
- Managed daily operations, ensuring high-quality cleaning standards and client satisfaction.
- Developed and implemented efficient cleaning protocols, enhancing service delivery and time management.
- Established strong client relationships, fostering loyalty and repeat business through exceptional service.
Administrative Assistant
Poulson’s Lawn Care LLC
Snow Hill, MD
07.2025 - Current
- Managed client communications, ensuring timely responses and fostering strong relationships.
- Developed and maintained filing systems, enhancing document retrieval processes.
- Implemented inventory tracking system for supplies, reducing waste and costs.
Business Associate
Peninsula Eye center
Salisbury, MD
07.2024 - 01.2026
- Collaborated with medical staff to streamline communication processes, improving patient experience.
- Coordinated provider credentialing processes to ensure compliance with regulatory standards.
- Collaborated with optometrists to streamline workflows, improving efficiency in patient processing times.
- Developed and maintained comprehensive records of patient interactions and prescription details using electronic systems.
- Processed medical claims using advanced billing software, ensuring compliance with regulations and standards.
- Verified patient insurance eligibility and benefits, resolving discrepancies promptly to facilitate timely payments.
CMT
Somerset Community Services
07.2018 - 07.2024
- CPR certified, BPS, CMT
Licensed Insurance Agent
Farmers Insurance
Salisbury, MD
01.2022 - 06.2024
- Developed customized insurance solutions to meet client needs and enhance satisfaction.
- Conducted comprehensive policy reviews, ensuring compliance with industry regulations and company standards.
Bartender
Oaked 110
Snow Hill, MD
10.2020 - 01.2022
- Crafted innovative cocktails using fresh ingredients and unique techniques.
- Developed strong knowledge of drink recipes, enhancing customer satisfaction and repeat business.
Server
Brew River Restaurant
Salisbury, MD
07.2017 - 06.2019
- Provided exceptional customer service to enhance guest dining experiences.
- Managed multiple tables efficiently, ensuring timely food and beverage delivery.
Server
Peaky’s Restaurant
Princess Anne, MD
02.2016 - 01.2018
- Collaborated with kitchen staff to accommodate special requests and dietary restrictions.
- Trained new servers on restaurant procedures and menu offerings.
Office Assistant
Food Lion
Crisfield, MD
06.2013 - 03.2017
- Managed daily office operations, ensuring efficient workflow and support for team activities.
- Trained new staff on office protocols and procedures, fostering a collaborative work environment.
Education
High school or equivalent -
Snow Hill High School
Snow Hill, MDSkills
- Task prioritization
- Medical billing
- Team management
- Insurance verification
- Mentoring
- Supervising experience
- Conflict management
- Medical terminology
- Records management - Records management experience (6-10 years)
- Medical collection
- Leadership
- Hospice Care
- Word processing
- English
- Medical administrative support
- Time management
- Contact Lens Specialist
- Phone etiquette
- Accounts payable and receivable management
- Customer relationship management
- Productivity software
- Caregiving
- Account reconciliation
- Medical office experience
- File organization
- Financial control management
- Microsoft Office
- Clerical experience
- Record keeping
- Data entry
- Credentialing
- Patient Care
- Computer operation
- Phone communication
- Computer skills
- HIPAA
- Customer service
- Client invoicing
- Greeting customers
- Healthcare staff management
- Customer inquiry handling
- Behavioral health
- Multi-line phone systems
- Organizational skills
- Office Assistant
- Clinic
- Office experience
- Attention to detail
- Medication administration
- Accounting systems
- EMR systems
- Practice management
- Accounts receivable
- Invoice data entry
- Handling customer inquiries
- Multitasking
- Front desk
- Medical scheduling
- Escalation handling
- Appointment scheduling
Certification
- Property and Casualty License July 2022 to Present
- Certified Medication Aide
- CPR July 2018 to July 2019
- CMT June 2017 to June 2019
- First Aid Certification
- CPR Certification
- Driver's License
- BLS Certification
- Insurance Producer License
- AED Certification
Languages
English - Expert
Timeline
Owner/Operator
Salt & Suds Cleaning LLC
01.2026 - Current
Administrative Assistant
Poulson’s Lawn Care LLC
07.2025 - Current
Business Associate
Peninsula Eye center
07.2024 - 01.2026
Licensed Insurance Agent
Farmers Insurance
01.2022 - 06.2024
Bartender
Oaked 110
10.2020 - 01.2022
CMT
Somerset Community Services
07.2018 - 07.2024
Server
Brew River Restaurant
07.2017 - 06.2019
Server
Peaky’s Restaurant
02.2016 - 01.2018
Office Assistant
Food Lion
06.2013 - 03.2017
High school or equivalent -
Snow Hill High School
Additional Information
Authorized to work in the US for any employer