Chelsea Benz
Jacksonville,FLORIDA
Summary
I am a strong, meticulous individual looking to further my way into medicine. Adaptable to any given situation and committed to maintaining a professional attitude throughout. Excelling in communication and will actively ensure smooth operations in fast-paced environments.
Previous roles have resulted in a better understanding of supply chain processes, enhanced team productivity, and cost savings.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Publix
Jacksonville, FL
10.2017 - Current
- Developed positive relationships with customers through friendly interactions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Collection Technician
ERC
Jacksonville, FL
10.2014 - 02.2017
- Analyzed data regarding customer delinquencies, trends, and other relevant information.
- Processed payments received from customers via check or credit card.
- Maintained detailed records of all collection activity in accordance with company policies and procedures.
- Prepared documents related to legal collections proceedings as needed.
- Worked with outside vendors to negotiate payment arrangements on delinquent accounts.
- Performed administrative functions for assigned accounts, recorded address changes and purged records.
Security Guard Supervisor
U.S. Security Associates
Jacksonville, FL
05.2012 - 10.2014
- Responded quickly and effectively in emergency situations involving threats against individuals or property damage.
- Collaborated with other departments within the organization to ensure that safety measures are in place and followed consistently.
- Performed regular inspections of premises including parking lots, entrances and exits, equipment rooms and other sensitive areas for signs of tampering or unauthorized activity.
- Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
- Recorded required data for incident reports and files.
- Ensured all security equipment was maintained and fully operational.
- Managed access control systems to secure premises and sensitive areas.
- Monitored and logged key and key card issuance.
Education
High School Diploma -
University Christian
Jacksonville, FL05-2009
Skills
- Product Knowledge
- Inbound and Outbound Calling
- Paperwork Processing
- Customer Service
- Order Processing
- Order Fulfillment
- Calendaring
- Positive and professional
- Quality Assurance Controls
- Medical terminology knowledge
- Office equipment proficiency
- Quality Control
- Document Control
- Product Education
Timeline
Customer Service Representative
Publix
10.2017 - Current
Collection Technician
ERC
10.2014 - 02.2017
Security Guard Supervisor
U.S. Security Associates
05.2012 - 10.2014
High School Diploma -
University Christian
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