Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chelsea Bergen

Atlantic City,NJ

Summary

Highly organized and personable food service professional with a proven track record in teamwork, managing takeout orders, cash handling, and providing top-tier service to guests. Adept at working under pressure while maintaining accuracy and efficiency. Seeking a position in food service where I can contribute my skills and experience to support a dynamic team.

Overview

4
4
years of professional experience

Work History

Takeout Associate / Food Runner

Hard Rock Cafe
Atlantic City, USA
03.2023 - Current
  • Handle cash transactions and ensure the accuracy of all financial exchanges during busy shifts
  • Take and process orders over the phone and in person through POS systems, ensuring correctness and timely delivery of food to guests
  • Provide excellent customer service both in person and over the phone, addressing concerns, and enhancing guest experiences
  • Train new employees
  • Organize and maintain to-go orders, assist with food packaging, and support the delivery team
  • Perform general side work such as restocking and maintaining cleanliness of the takeout area
  • Assist with catering and special events, ensuring smooth operations from order placement to delivery
  • Verify orders are correct and complete including condiments, sides, and special/ allergy requests
  • Communicate to both the kitchen and customers to ensure smooth service
  • Manage multiple orders at once and keep track of pickup times to ensure smooth flow at peak hours
  • Resolving issues and providing exceptional customer service to exceed customer expectations

Office Manager / Sales Representative

DiTommaso Enterprises
10.2020 - 12.2022
  • Company Overview: Remote
  • Processed orders placed over the phone, managed customer inquiries and concerns, and created repeat clients
  • Maintained inventory levels in Excel and reordered necessary supplies and products at the appropriate times
  • Securely packed and labeled orders for shipment
  • Built strong relationships with vendors to improve service quality and ensure timely deliveries
  • Remote

Education

Google Project Management -

09.2023

Digital Marketing -

08.2023

Skills

  • POS System Proficiency
  • Cleaning and sanitizing
  • Closing duties
  • Training and mentoring
  • Multi-line Phone Experience
  • Complaint Resolution & Problem-Solving
  • Organization
  • Attention to Detail
  • Food Delivery
  • Table Bussing
  • Teamwork and Collaboration
  • Ability to Work in High-Volume Environments
  • Customer Relationship Management
  • Microsoft Office Suite & General Administrative Support
  • Food and alcohol handling
  • Foodservice
  • Server Support
  • Time Management
  • Cash Handling

Timeline

Takeout Associate / Food Runner

Hard Rock Cafe
03.2023 - Current

Office Manager / Sales Representative

DiTommaso Enterprises
10.2020 - 12.2022

Google Project Management -

Digital Marketing -

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Chelsea Bergen