Chelsea Bermudez
Davenport,FL
Summary
Dedicated training and hospitality professional with over a decade of experience in leadership, employee development, and training coordination. Skilled in instructional planning, staff onboarding, and continuous improvement with a strong foundation in Human Resources and International Relations. Currently pursuing a Master’s in Instructional Design and Technology to further enhance learning strategies and organizational performance.
Overview
13
13
years of professional experience
Work History
Food & Beverage Cast Member
Walt Disney World
01.2025 - Current
- Deliver exceptional guest service in a fast-paced environment while upholding Disney’s quality and service standards.
- Collaborate with team members and management to support seamless operations and team cohesion.
Coordinator of Training
Rock & Brews Kissimmee
01.2020 - Current
- Designed and facilitated onboarding programs and continuous development plans for new and existing employees.
- Created training manuals and implemented hands-on learning techniques to support employee engagement and retention.
- Led cross-functional training initiatives in coordination with management to ensure consistency across departments.
Supervisor
Rock & Brews Kissimmee
01.2019 - Current
- Oversaw daily operations, staff performance, and customer satisfaction in a high-volume restaurant.
- Mentored and evaluated team members to improve productivity and service standards.
- Assisted with scheduling, inventory, and staff development initiatives.
Headwait/Server
Rock & Brews Kissimmee
01.2018 - Current
- Delivered high-level service to guests while maintaining detailed knowledge of food and beverage offerings.
- Acted as a peer leader and informal trainer for incoming team members.
Host & Bar Manager
LongHorn Steakhouse
01.2016 - 01.2018
- Managed front-of-house operations, bar service, and customer experience.
- Provided coaching to host and bar staff, ensuring high standards in service delivery.
New Restaurant Opening Trainer
LongHorn Steakhouse
01.2014 - 01.2016
- Traveled to support new restaurant openings with a focus on staff training and operational setup.
- Developed training materials and conducted workshops for front-of-house staff.
Host/Server Trainer
LongHorn Steakhouse
01.2013 - 01.2016
- Trained new servers and hosts on company policies, customer service, and team procedures.
- Created welcoming dining experiences and resolved customer concerns efficiently.
Education
M.S. - Instructional Design and Technology
University of Central Florida
01.2026
B.S. - International Relations
Florida International University
01.2021
A.S. - Human Resources
Valencia College
01.2018
Skills
- Training & Development
- Instructional Design (in progress)
- Team Leadership
- Onboarding Programs
- Staff Supervision
- Conflict Resolution
- Hospitality Management
- Microsoft Office & Learning Tools
Timeline
Food & Beverage Cast Member
Walt Disney World
01.2025 - Current
Coordinator of Training
Rock & Brews Kissimmee
01.2020 - Current
Supervisor
Rock & Brews Kissimmee
01.2019 - Current
Headwait/Server
Rock & Brews Kissimmee
01.2018 - Current
Host & Bar Manager
LongHorn Steakhouse
01.2016 - 01.2018
New Restaurant Opening Trainer
LongHorn Steakhouse
01.2014 - 01.2016
Host/Server Trainer
LongHorn Steakhouse
01.2013 - 01.2016
M.S. - Instructional Design and Technology
University of Central Florida
B.S. - International Relations
Florida International University
A.S. - Human Resources
Valencia College
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