Summary
Overview
Work History
Education
Skills
EXPERIENCE
Timeline
Generic

Chelsea Bernier

Enfield

Summary

Proactive and goal-oriented professional with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

16
16
years of professional experience

Work History

Finishing Operator

Valley Steel Stamp, Inc.
06.2020 - Current
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Made sure that products were produced on time and are of good quality.
  • Demonstrated flexibility in adapting to changing priorities while still delivering high-quality results under tight deadlines.

Scanning Specialist

Datamerj, Inc.
01.2019 - 2020


  • Enhanced customer satisfaction with timely and accurate data input.
  • Gathered, organized and input information into digital database.
  • Collected, arranged, and input information into database system.


Assistant Branch Manager

Polish National Credit Union
01.2014 - 01.2019
  • Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
  • Built rapport with account holders by reaching out with product recommendations and account updates.
  • Resolved complex customer issues promptly, fostering strong relationships and loyalty among members.
  • Mentored staff, enhancing team performance and customer service skills through ongoing training initiatives.
  • Implemented process improvements that streamlined daily workflows, increasing overall branch efficiency.
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Led branch operations ensuring compliance with regulatory standards and organizational policies.

Front-End Supervisor

Big E's Supermarket
01.2010 - 01.2014
  • Supervised front-end operations to ensure efficient customer service and checkout processes.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Addressed and resolved customer complaints, restoring customer confidence and loyalty.

Education

Associate of Science - Business Administration

Southern New Hampshire University
Manchester, NH
01-2023

Skills

  • Continuous improvement mindset
  • Teamwork and communication
  • Time management
  • Multitasking
  • Computer skills
  • Organizational skills
  • Adaptability and flexibility

EXPERIENCE

  • Customer Service 10 years
  • Cash Handling 10 years
  • Manager Role 4 years

Timeline

Finishing Operator

Valley Steel Stamp, Inc.
06.2020 - Current

Scanning Specialist

Datamerj, Inc.
01.2019 - 2020

Assistant Branch Manager

Polish National Credit Union
01.2014 - 01.2019

Front-End Supervisor

Big E's Supermarket
01.2010 - 01.2014

Associate of Science - Business Administration

Southern New Hampshire University

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