Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Hi, I’m
Chelsea Bizimana
Goodyear,AZ
Summary
Overview
9
years of professional experience
Work History
DiscoverRemote
Seasonal, Back Office Student Loans
06.2023 - 09.2023
Job overview
- Look over applications, Very, intake documents, Approve/deny applications
- Assisted in the completion of loan applications, including verifying accuracy of data provided.
- Updated client account information and records in company databases.
- Informed customers of loan application requirements and deadlines.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
Pscu Financial InstitutionPhoenix, AZ
Collections, Fraud
08.2021 - 09.2022
Job overview
- Search and review evidence, Investigated transactions, Setting up payments
- Reviewed customer accounts, documents and electronic records to detect suspicious activities.
- Created and implemented strategies to reduce delinquency rates, improve customer service and increase collections.
- Reviewed delinquent accounts and contacted customers via phone, email or mail to negotiate repayment terms and payment arrangements.
- Analyzed account histories, monitored payments, reconciled discrepancies and updated customer information in the database.
Pscu Financial InstitutionPhoenix, AZ
Collections
09.2019 - 12.2020
Job overview
- Identified delinquent accounts and contacted debtors to negotiate payment terms.
- Analyzed customer financial information and determined appropriate payment plans.
- Verified accuracy of account information and updated records accordingly.
- Explained the consequences of non-payment in a professional manner.
- Maintained detailed documentation regarding collection activities, customer conversations, and payment arrangements.
- Assessed customer financial situations to identify hardship cases that required special consideration or alternative repayment options.
- Advised customers on methods of avoiding future delinquencies through budgeting techniques.
Lucky BrandFort Worth, TX
Sales,Cashier
04.2018 - 01.2019
Job overview
- Welcoming customers into the store, Staying knowledgeable about products, Promoting sales, processing debit,cash,and credit card payments.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Conducted inventories on a regular basis to track stock levels.
Panera BreadClifton, VA
Cashier
08.2014 - 06.2016
Job overview
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
Education
Grand Canyon University
09.2023
University Overview
University of North Texas
05.2019
University Overview
Centerville High School
High School
06.2016
University Overview
Skills
- Phone Skills
- Rapid and Adaptive
- Leader
- Customer service
- Detail oriented
- Multitasking
- Professional and Mature
- Documentation and Recordkeeping
- Outbound Calling
- Customer Research
- Account Review
- Payment Posting
- Collections
- Proficiency in Microsoft, Excel
- Payment Acceptance
- Team-Oriented
- New Hire Training
- POS Systems
- Customer Service
- Decision-Making
- Critical Thinking
- Good Judgment
- Microsoft Office proficient
- Back office
Languages
Languages
- English
- French
- Kirundi
- Kinyarwanda
Languages
English
Native/ Bilingual
French
Professional
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Timeline
Seasonal, Back Office Student Loans
Discover
06.2023 - 09.2023
Collections, Fraud
Pscu Financial Institution
08.2021 - 09.2022
Collections
Pscu Financial Institution
09.2019 - 12.2020
Sales,Cashier
Lucky Brand
04.2018 - 01.2019
Cashier
Panera Bread
08.2014 - 06.2016
Grand Canyon University
University of North Texas
Centerville High School
High School
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