Chelsea Blakely
Arlington,TX
Summary
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Qualfon
08.2020 - 10.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
Supervisor
Qualfon
07.2021 - 03.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Supervisor
Qualfon
12.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Caregiver
Able With Compassion
05.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with self-administered medications.
Education
High School Diploma -
South Grand Prairie High School
Grand Prairie, TX05.2017
Skills
- Behavioral Management
- ADL Assistance
- Mobility Assistance
- Patient Companionship
- Staff Management
- Data Analytics
- Training and Mentoring
- Customer Service
- Call Evaluation
- Performance Monitoring
Timeline
Caregiver
Able With Compassion
05.2023 - Current
Supervisor
Qualfon
12.2022 - Current
Supervisor
Qualfon
07.2021 - 03.2022
Customer Service Representative
Qualfon
08.2020 - 10.2020
High School Diploma -
South Grand Prairie High School
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