Chelsea Bodie
Jacksonville,FL
Summary
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
6
6
years of professional experience
Work History
Patient Access Representative
Baptist Health Medical Center
Jacksonville, Florida
10.2020 - Current
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Facilitated communication between patients, staff members, and third party payers.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
- Collected co-pays and other payments from patients at time of service.
Customer Service Representative Mentor
Humana
Jacksonville, Florida
04.2019 - 10.2020
- Coached employees on how to handle difficult situations in an effective way.
- Provided guidance and support to new customer service representatives.
- Trained staff to provide excellent customer service to challenging customers.
- Answered customer inquiries over the phone and via email.
- Responded promptly to escalated inquiries from customers or other departments.
- Oversaw daily operations of department through combination of careful planning and troubleshooting.
Collections Agent
Citibank
JACKSONVILLE, Florida
02.2019 - 04.2019
- Adhered to all applicable laws, regulations, and company policies.
- Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
- Resolved complex issues that arose during the collections process.
- Drafted correspondence to customers regarding overdue accounts and payment arrangements.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Researched customer accounts for any discrepancies or outstanding payments.
Education
technical certificate - cosmetology
Fortis institute
Jacksonville, FL09.2012
High school diploma -
A Philip Randolph Academies of Technology
Jacksonville, FL05.2007
Skills
- Team Collaboration
- Referral Coordination
- Relationship Building
- Information Collection
- Multitasking and Organization
- Registration management
- HIPAA Compliance
- Scheduling Diagnostic Procedures
References
References available upon request.
Timeline
Patient Access Representative
Baptist Health Medical Center
10.2020 - Current
Customer Service Representative Mentor
Humana
04.2019 - 10.2020
Collections Agent
Citibank
02.2019 - 04.2019
technical certificate - cosmetology
Fortis institute
High school diploma -
A Philip Randolph Academies of Technology
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